Head of Operations Management (m/w/d)

Job Description

Greenwood, 1238 US Highway 31 North, Greenwood, Indiana, United States of America

As a member of the management team, you will assist in building and retaining a high‑performing team, create a consistent environment of world‑class customer service, and exceed sales plans. The role requires dynamic, attentive leadership and a passion for mentoring team members and customers alike.

Essential Job Functions

Customer Focus

Leads and models a customer‑first culture across all roles.

Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five‑star customer experience.

Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Analyzing and Decision Making

Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.

Assist in leading the store to achieve Total Monthly Income (TMI) goals consistently by executing foundational excellence and performance‑based leadership, for front of house and alterations combined.

Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first‑quality standards for all merchandise.

Managing Performance

Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.

Assists in building a strong bench and talent pipeline, ensuring the store is always staffed to achieve all staffing goals and fills open positions within 30 days.

Other duties as assigned.

Education & Credentials

High School Diploma or degree.

Two to four years prior retail management experience in an apparel or specialty store environment.

Prior experience with a computerized POS system.

Work Hours and Physical Demands

Full time hours Sunday through Saturday 40 hours a week

While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift up to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

Benefits

Rewarding Environment and Competitive Pay

Generous Dream Maker Discount After First Pay Period

Referral Incentive Program

Dayforce Wallet – Get Paid Early!

401K Program

Paid Vacation, Wellness Days & Holidays, including your Birthday off!

Equal Opportunity Employment

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io if you need accommodation at any stage of the application process or want more information on our accommodation policies.

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