Full and Part Time Tellers

Kalamazoo, MI (West Main Branch) Employee Status: Part-Time Workplace Type: Fully On-Site Travel: More than 50% within assigned region: Monday & Wednesday available to float throughout region, Fridays & Saturdays at the West Main Branch.

Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU’s products and services to help all members achieve dreams for a lifetime. Tellers serve as the first line of defense to mitigate fraud and protect LMCU and our members. Tellers are key contributors to the success of the branch by providing exceptional service, maintaining accuracy in transactions, and driving the growth of the organization by utilizing their broad knowledge of LMCU products and services to best position our members to meet their financial needs and dreams.

What you’ll do Member Experience Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members.

Identify and address member needs, offering information and guidance about products and services that align with their financial goals.

Transaction Processing and Cash Handling Accurately perform basic and advanced teller transactions in accordance with LMCU’s policies and procedures. Transactions include deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests. Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for. Consistently demonstrate accuracy and attention to detail when processing transactions to ensure smooth daily operations. Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures. Utilize resources, best practices and consultative conversations to identify red flags for risk and fraud prevention. Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data and monitoring for fraudulent activity. Ability to compellingly present solutions to members’ financial needs that are uncovered through consultative conversations. Actively identify opportunities to refer members to appropriate products and services based on their financial needs. Learning & Development Continuously improve knowledge of LMCU products, services, policies and systems through regular training and self-development. Identify opportunities to educate members on the features and benefits of LMCU’s digital platforms helping them leverage technology to meet their banking needs, keeping members up to date on emerging technology. Responsible for staying up-to-date on all branch systems, operations, and technology to provide accurate and efficient service.

Previous cash handling experience and knowledge of financial products and services preferred.

High school diploma or equivalent (required); What you’ll get All Employees: weekly pay and retirement savings options.

Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

About LMCU Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union!

J-18808-Ljbffr Lake Michigan Credit Union