Lead Safety Liaison

Team Leader - Benefits Liaison
We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.
Provide benefit enrollment assistance, assist with redetermination requirements, assist with enrollment in supplemental food assistance programs, and partner with patients to ensure primary healthcare funding is uninterrupted. The Benefits Liaison partners with the Finance and Operations departments to ensure patients' benefits are maintained and remain active.
High School diploma or GED required; Demonstrated exceptional organizational skills with the ability to manage multiple tasks and projects efficiently
Computer proficiency required
Assist consumers with Medicaid enrollment and, when necessary, food stamp enrollment both in person and virtually.
Gather and assist with the completion of all DHS/SSI/SSDI worksheets and application packets to expedite Medicaid approval.
Collect, copy, and submit required identification and financial documentation (income, receipts, bills, identification, etc.).
Serve as the agency expert on enrolling clients in Illinois Medicaid through the ABE portal, including the Expediting Entitlements Program process (may require training or review of training materials).
Serve as the agency expert on enrolling clients in Iowa Medicaid through the HHS website and assist with block grant eligibility when applicable.
Complete required audits for the Benefits Liaison team and track key performance indicators (KPIs).
Assist in training new team members and provide ongoing training related to existing and new processes. Provide training to other departments on financial eligibility, funding sources, and related topics as needed.
Supervise the Benefits Liaison Team by conducting monthly check-ins, completing annual performance evaluations, and managing employee relations issues.
Resolve issues related to financial reports, including billing inaccuracies or withheld billing.
Participate in mandatory Payment Card Industry (PCI) training, maintain access controls, and comply with PCI Data Security Standard (DSS) security requirements.
Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
Deliver exceptional customer service consistently to every customer.
Serve as a role model for other staff, clients, and customers and demonstrate positive guest relations in representing Rosecrance.
Schedule: 8 hour shifts Monday-Friday 8:30-5:00pm.
Job Type: Full-time
Rosecrance Mulford Office
Medical, dental, and vision insurance (multiple plan options to meet your needs)

• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Wellness program, including an on-site gym at select facilities
• Daily pay available through UKG Wallet for financial flexibility

Who We Are: Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.
Our Health and Safety Commitment: We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our Partnerships: AARP Employer Pledge Program, MSEP (Military Spouse Employment Partnership).
Your role at Rosecrance will help transform livesstarting with your own.