Banker Full time position

As a Banker at Woodforest National Bank, you will serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of products and services, and consistent execution of operational excellence.

This role is ideal for individuals who enjoy helping others, thrive in a retail sales environment, and are committed to living Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction.

Key Responsibilities Ownership Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.

Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.

Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.

Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.

Service Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.

Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.

Embrace a technology-driven customer experience by confidently supporting digital banking tools and platforms.

Community Build strong relationships with customers, retail partners, and community members by representing Woodforest as a trusted neighborhood bank.

Actively participate in local retail marketing efforts that drive branch traffic, deepen customer relationships, and support community engagement initiatives.

Collaborate with branch team members to support community events, outreach activities, and in-store promotions that align with Woodforest’s community-focused mission.

Integrity Uphold the highest ethical standards by safeguarding customer confidentiality, privacy, and sensitive information.

Comply fully with all bank policies, procedures, security protocols, and regulatory guidelines.

Demonstrate honesty, transparency, and respect in all customer, peer, and leadership interactions.

Initiative Perform branch servicing duties including teller transactions, cash handling, balancing, ordering cash, vault activities, audits, ATM servicing, and workspace upkeep.

Open and maintain deposit accounts and consumer loan products with accuracy and attention to compliance standards.

Follow branch security procedures and remain vigilant in protecting the bank, customers, and team members.

Must be open to direct coaching and feedback.

Ability to work flexible or extended working hours to meet business needs; Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.

Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process.

Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.

Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Job Branch Banking Primary Location Illinois-Joliet

Salary Range $16.48 to $19.81 per hour

Minimum Qualifications/Experience Minimum of 2 years of relevant retail sales and/or customer service experience

Prior in-store retail banking experience preferred but not required

Demonstrated willingness to accept coaching and feedback to improve performance

Ability to work flexible or extended hours based on retail branch needs

What Succuess Looks Like Customers feel welcomed, valued, and confident in their banking relationships

Strong operational accuracy and compliance performance

Formal Education & Certification High School Diploma or equivalent required.

Work Status Full-time.

Travel May be expected to support nearby branches within approximately 45 miles as business needs require.

Technology Requirements Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

This document highlights our rewards and benefits but is not a complete description of our total rewards program. If there is a conflict between the information in this document and the actual plan documents or policies, the documents or policies will always govern.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

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