Head of Programme Management

Program Manager
The mission of the Boys & Girls Clubs of Central Orange Coast is to ensure every child has mentors and champions in life.
Position Reports To: General Manager or Part-Time Unit Director Primary Interfaces: Youth, Families, Volunteers, Program Staff, Unit Director, General Manager, Regional General Manager, Operations Team Hours: 23–25 hours/week Must be able to accommodate and provide a consistent Monday–Friday schedule unless otherwise approved. The Program Manager serves as a key site leader responsible for supporting high-quality program execution, staff coaching, member engagement, volunteer coordination, and day-to-day operational excellence. Working in partnership with the Unit Director or General Manager, the Program Manager helps ensure a safe, engaging, and well-organized Club environment while supporting staff development and consistent implementation of organizational standards. The Program Manager spends a significant portion of their time actively supervising programming, coaching staff, observing member engagement, supporting volunteers, and addressing operational needs. This role serves as a visible leader during program hours and helps ensure a positive experience for members, families, staff, and volunteers.
Maintains a physically and emotionally safe environment through active supervision, sound judgment, and adherence to organizational safety standards.
Staff Coaching: Communicates clearly, professionally, and proactively with youth, families, volunteers, staff, and leadership.
Relationship Building: Builds positive and productive relationships with members, families, volunteers, school personnel, and community partners.
Contribute to environment of safety through the learning and implementation and monitoring of all safety-related best practices, policies, and procedures.

• Obtain and maintain Mandated Reporter training and complete annual Child Abuse Prevention training.
• Be trained and understand school district Emergency Response procedures and ensure the consistent execution of Emergency Preparedness protocols across all school sites, including drills and communication practices.

Disclaimer: The Boys & Girls Clubs of Central Orange Coast requires a 4-point background check for all employees before hire and during employment that includes social security verification, local comprehensive criminal history search, national comprehensive criminal history search, and sex offender registry search. Per the organization's Screening & Onboarding Policy, a person is ineligible to obtain employment with the Boys & Girls Clubs of Central Orange Coast if such person has been convicted of any misdemeanor against children or any felony consisting of murder, child abuse, domestic violence, abduction or human trafficking, rape or sexual assault, arson, weapons, physical assault or battery, or drug possession (use or distribution) in the last five years.
Program Quality & Floor Leadership

• Spend a meaningful portion of each program day actively supervising programming. Provide real-time coaching, feedback, and support to staff. Model effective youth development practices and positive behavior management strategies. Monitor implementation of organizational program standards. Identify opportunities to improve program quality and member experience. Assist with implementation of quality improvement plans and organizational initiatives. Support onboarding and training of new staff. Reinforce organizational expectations, policies, and procedures. Provide ongoing coaching and mentorship to program staff. Share observations and recommendations with the Unit Director or General Manager. Support implementation of staff development plans and performance goals. Volunteer Management
• Ensure volunteers are appropriately integrated into Club operations.

Serve as a visible and approachable leader during program hours. Partner with families to support positive youth outcomes. Help create a welcoming and inclusive Club environment.

Ensure facility and operational checklists are completed consistently. Support implementation of organizational systems and procedures.

Help create a positive, engaging, and welcoming member experience. Support implementation of member engagement strategies. Build strong relationships with youth and serve as a positive role model.

Mission-driven and youth-centered. Minimum of 48 college units required; Bachelor's Degree preferred. Minimum one year of experience working with youth. Previous leadership, supervisory, or coaching experience preferred. Strong organizational, communication, and relationship-building skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Office 365 and organizational systems. Must report suspected child abuse in accordance with California law. Demonstrates strong program quality observations. Provides consistent staff coaching and support. Demonstrates initiative in solving problems and supporting site operations.

The information presented indicates the general nature and level of work expected of employees in this classification and is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this position.