Head of Operations & Business Management

The Operations Director of Ancillary Services is responsible for the strategic leadership operational management financial performance and growth of all ancillary service lines within the urology practice. This role oversees the day-to-day operations and long-term strategic growth of ancillary departments including but not limited to imaging radiation oncology infusion interventional radiology chronic care management clinical research and other revenue-producing service lines.
The Director partners closely with physicians executive leadership clinical managers and external vendors to ensure operational excellence regulatory compliance exceptional patient experiences and achievement of financial objectives. Direct and oversee the operations of all ancillary service departments.

• Standardize processes workflows and performance expectations across ancillary service lines.
• Lead operational improvement initiatives focused on productivity quality and patient satisfaction.
• Monitor service line performance and implement corrective action plans as needed.

Financial Management

• Develop and manage departmental budgets and financial forecasts.
• Analyze revenue cycle performance reimbursement trends and profitability of ancillary services.
• Monitor key financial metrics including access volume revenue expenses contribution margin and EBITDA.
• Collaborate with finance leadership regarding budgeting capital expenditures and business planning.

Strategic Growth and Business Development

• Conduct market analyses and business case evaluations for prospective services and investments.
• Participate in strategic planning and physician engagement initiatives.
• Support acquisitions integrations practice growth and service line development projects.
• Recommend innovative solutions to improve patient access and organizational performance.

Recruit develop and retain high-performing management and support staff.

• Provide leadership coaching and performance management for department managers and supervisors.
• Ensure staff receive appropriate training certifications and professional development opportunities.
• Regulatory Compliance and Quality Assurance
• Ensure compliance with federal state and local regulations.
• Maintain adherence to CMS HIPAA OSHA CLIA accreditation standards and payer requirements.
• Develop and monitor quality assurance programs and performance improvement initiatives.
• Coordinate audits inspections and corrective action plans.
• Promote patient safety and risk management practices throughout ancillary operations.

Present operational financial and strategic performance reports to leadership teams.

~ Facilitate physician engagement in service line growth and process improvement initiatives.

Performance Monitoring and Reporting

• Establish and monitor key performance indicators (KPIs) for ancillary services.
• Develop dashboards and reporting tools to measure productivity patient satisfaction quality and financial performance.
• Utilize data analytics to drive operational decision-making and continuous improvement efforts.
• Present recommendations based on data-driven analysis.

Bachelors degree in healthcare administration Business Administration Nursing Finance or related field.

Masters degree in healthcare administration (MHA) Business Administration (MBA) Public Health (MPH) or related discipline.

Minimum of 7-10 years of progressive healthcare operations leadership experience.