Client/Customer Support Rep

Description With offices across Illinois, Indiana, Kentucky, Michigan, and Wisconsin, Clark Dietz, Inc. is a 100% employee‑owned ENR Top 500 Design Firm. We are recognized leaders in transportation, civil, environmental, structural, mechanical, electrical, and construction engineering. We succeed Together and believe that an inclusive workplace builds stronger teams and better solutions for our clients and communities. Our culture promotes innovation, and professional growth through collaboration, mentoring, and Communities of Practice.

Position Overview Clark Dietz is seeking a Client Advisor to support our Illinois Region with business development in the Chicagoland area. This position is responsible for client engagement, pursuit coordination, relationship management, and internal alignment to help achieve revenue goals for the region. Reporting to the EVP of Business Development, the Client Advisor will work closely with Region, Area, and Team leaders to identify opportunities and sell engineering services in Northern Illinois. This position may be based in our Chicago or Oakbrook Terrace offices with hybrid work flexibility and designated in‑office days.

Key Responsibilities Leads outreach initiatives to identify, engage and promote the firm’s engineering services to potential clients in the region.

Conducts market research to uncover new business opportunities, including information on future projects, procurement cycles, funding sources, and decision‑making processes.

Supports the Regional Director and EVP of Business Development in executing regional business development strategies and initiatives in close coordination with area managers, team leaders, and technical staff.

Coordinates and supports proposal and qualification efforts, including go/no‑go coordination, scheduling, content development, and final production.

Maintains and updates CRM systems, client lists, pursuit pipelines, and marketing intelligence to support informed decision‑making.

Collaborates with technical staff to gather project information, resumes, and technical content for proposals and presentations.

Prepares presentation materials, briefing documents, and talking points for client meetings, interviews, and conferences.

Supports development and execution of client service plans for key clients and markets.

Tracks pursuit performance, win rates, and client engagement metrics, and assists with reporting to regional leadership.

Coordinates with marketing staff on branding, messaging, and consistency across proposals and client‑facing materials.

Represents Clark Dietz professionally in client meetings, industry events, and networking activities as appropriate.

Performs other duties as assigned in support of regional growth and client success.

Requirements Bachelor’s degree in business, marketing, communications, engineering, or a related field is preferred.

8+ years of experience in professional services, business development, client services, marketing, or a related role.

Demonstrated experience supporting business development efforts, proposals, or client relationship management. Direct experience with municipal and county governments is strongly desired.

Excellent written and verbal communication skills, including the ability to prepare polished client‑facing materials.

Proficiency with MS Office is required. Experience with CRM systems such as Deltek Vantagepoint is desirable.

Valid driver’s license with the ability to travel throughout the region on a frequent basis.

90,000 - $110,000 + hiring bonus + annual performance bonus.

Flexible hybrid schedule with work‑from‑home options.

Support for licensure, education, and career development.