Head of Project Management and Client Services - Remote

Project ManagerKastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience driving everything we do, Kastle's mission is to be our customers' best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.The Project Manager is responsible for planning, scheduling and coordinating activities within the Customer & Operations/Installation group relating to Installation of Access Control/Security and Video projects and Service requests to ensure our systems & services are provided accurately and on time, and that these services meet or exceed client expectations. Leading to and during the installation & service implementation, the Project Manager provides a single point of contact to both our customers and internal team to ensure timely and accurate sharing of information to support smooth and efficient system installations.In addition to a great work environment, we provide a comprehensive benefits package including medical, dental, and vision coverage, a 401(k) plan, and generous paid time off. Our offerings also include tuition and training assistance, BrightHorizons lifestyle assistance, life and disability insurance, and wellness programs. ResponsibilitiesAct as project liaison between Kastle departments and the Customer during implementation, effectively managing, coordinating and communicating the needs and expectations of all stakeholders, through coordination and attendance at internal Kastle & external Client department meetings and briefings and/or phone calls and e-mails.Understand all Project milestone & deliverable dates and develop/ maintain a master Installation calendar/schedule to meet these dates and revenue goals.Initiate and conduct the contract review and implementation process and generate follow up proposals and contract amendments as warranted.Monitor project costs and ensure project is within the budget parameters (positive margin).Initiate and conduct security system consultation and other services in response to customer requests.Generate project schedules, oversee floor plan creation, and provide progress reports on project status to those who request.Work with the internal team to generate turn-on documents, billing adjustments and invoicing directions for accounting to ensure progress billing and final billing is performed on a timely basis.Schedule & confer with Kastle departments, building and tenant representatives to discuss issues and facilitate solutions to eliminate delays.Confer with Kastle departments, building and tenant representatives to assess progress and discuss needed changes.Regularly and consistently solicit feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes.Revise project schedules to determine personnel and materials requirements and priorities.Provide/arrange client training on Kastle systems.Provide Client Services with training on client specifications and rules, lead building walk-through and resolve remaining hand-off issues.Maintain complete documentation on the project directory and compile a complete dossier of the project record for turn-over to Customer Service.5 or more years' successful experience managing multiple projects simultaneouslyExperience working on/at construction sites and scheduling/negotiating with General ContractorsAn understanding of IT Networks and Systems, primarily for use with video camera networking/installationDemonstrated knowledge of the principles and processes for providing project management supportDemonstrated knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfactionThe anticipated base salary range for this position is $75,000 – $85,000 annually, depending on experience, skills, education, and other job-related factors. This range reflects base pay only and may not include bonus, commission, equity, or other incentive compensation, where applicable. Actual offers are determined individually based on the candidate's qualifications and internal equity considerations. Kastle Systems (and its affiliate, i2G) offers a competitive benefits package, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits, depending on position and location.