Head of Operations & Business Management

The Regional Store Operations Supervisor will oversee and manage the operations of multiple Heytea franchised stores within a specified region, ensuring operational excellence, team development, and brand consistency. This role focuses on both new store launches and the continuous improvement of existing stores.

The ideal candidate will have a strong background in multi‑unit management, demonstrated leadership abilities, and the drive to deliver exceptional customer service and business outcomes. We are looking for a dynamic individual with experience in fast‑paced retail or food service environments who is adaptable to the evolving needs of our growing brand.

Store Opening and Expansion

Participate in the planning and preparation of new store openings, including operational testing and compliance checks.

Ensure smooth and timely execution of new store launches, adhering to all regulatory requirements.

Store Standardization and Compliance

Conduct regular audits of stores to ensure compliance with Heytea's brand standards and local regulatory requirements, including health, safety, and labor laws.

Provide support to stores in managing inventory and equipment, tracking stock levels, and ensuring operational efficiency.

Guide store teams in product merchandising and presentation, conducting regular performance assessments to ensure brand alignment.

Store Performance Optimization

Collaborate with store managers to track and enhance sales performance, operational efficiency, and customer satisfaction.

Assist in implementing and overseeing employee performance reviews and professional development plans to meet company objectives.

Monitor and elevate customer service levels, ensuring the delivery of Heytea's signature customer experience across all stores.

Team Development and Talent Management

Work with partners and store managers to build effective team structures, establishing clear roles, responsibilities, and career development pathways.

Provide ongoing training and mentorship to store managers and team members, promoting professional growth and operational excellence.

Facilitate leadership development programs and succession planning to ensure a pipeline of qualified talent for future expansion.

New Supervisor Onboarding and Development

Support the onboarding and training of new Regional Supervisors, providing them with the tools and knowledge needed to manage their assigned stores effectively.

Collaborate with the broader operations team to continuously improve training programs and operational processes.

A minimum of 3 years of experience in multi‑unit management, preferably in the food and beverage industry, with expertise in store operations, sales strategies, inventory control, and team leadership.

Proven ability to manage and optimize the operations of multiple store locations simultaneously, driving both top‑line growth and operational efficiency.

Cross‑Cultural and International Experience

Experience working in or managing operations in international markets is preferred, with a deep understanding of cultural diversity and the ability to adapt strategies to different regional markets.

S. labor laws, health and safety regulations, and employment standards, with experience ensuring compliance across multiple locations.

Bilingual in English and Chinese is preferred.

Exceptional problem‑solving abilities, with a track record of independently addressing operational challenges and driving business results.

Excellent communication skills, with the ability to effectively manage relationships with store managers, team members, and business partners.

Talent Development and Coaching

Experience in talent management, including team building, coaching, and developing high‑performing store managers and staff.

Proficiency in financial management, including budgeting, forecasting, and performance monitoring.

Ability to work in a fast‑paced environment and adapt to the changing needs of a growing business.

Opportunity to grow with a globally recognized premium tea brand

Health benefits and PTO per company policy

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