Dispatcher - Security Services - Overnight Position

Security Officer

Join the Discovery family, where quality and service are at the heart of everything we do! Driftwood Golf and Ranch Club, set outside of Austin, TX. Driftwood Golf and Ranch Club is seeking a Security Officer to join the Security Department.

Driftwood Golf and Ranch Club Security Operations Center Operators are part of a highly professional team of safety and security providers and are encouraged to contribute their knowledge and skill sets for the benefit of the community and department. Driftwood Security Operations Center Operators are responsible for the safety and well-being of all members, guests and team members. However, if the situation requires intervention at any level, Driftwood SOC Operators are to be prepared to act accordingly within the guidelines set forth by the Driftwood Security Department policy. Driftwood SOC Operators must take a "concierge security" approach while working with our distinguished membership.

The Security Operations Center (SOC) Operator for Driftwood Golf and Ranch Club is responsible for maintaining security technology systems, monitoring surveillance systems, and dispatching officers in real-time response to security incidents, potential threats or suspicious activities. Full-time hourly position. Hourly rate starting at $24.75 - $25.75.

Provide a positive and meaningful experience by maintaining excellence as our standard and delivering exceptional customer service with all members, guests, and employees with professionalism and care, while ensuring the security and safety of the community.

• Have a thorough knowledge of all club amenities and services to assist Community Safety and Security team (CSST), members, and support club operations.
• Will promote the club, facilities and services to enhance the member experience.
• Continuously monitor various security systems, including video surveillance (CCTV), intrusion detection, fire alarms, access control systems, and other security technologies to identify potential security incidents, escalating unusual or critical event information to relevant supervisory personnel and others.
• Respond promptly to alarms, security breaches, or any other emergency situations to dispatch and coordinate appropriate action, and ensure all incidents are handled efficiently and professionally.
• Analyze events, alerts, and real-time data to determine the severity and impact of security threats for follow up or further investigation, and take appropriate action as needed.
• Regularly assess, operate, and troubleshoot security systems and technologies to identify vulnerabilities, resolve issues promptly, and ensure optimal support for security operations.
• physical security IT, and club operations) to execute coordinated responses and resolve incidents effectively.
• Liaison with local emergency services and law enforcement agencies to coordinate responses to incidents, maintain effective communication, and provide necessary support as required.
• Stay informed on emerging threats and trends by monitoring external threat intelligence sources and proactively implementing countermeasures as needed.
• Exemplify all health and safety policies, procedures, and community rules, to ensure compliance by all individuals to reduce workplace risks and maintain a safe, secure and harmonious environment.
• Be able to write a detailed account of security incidents, accidents, or violations; documenting findings and preparing detailed reports for management review that took place on property.
• Manage information security in coordination with the IT team to protect the privacy and confidentiality of members and guests.

Must have strong customer service skills with the ability to interact effectively with all individuals on property and external agencies.

• Having a strong knowledge of security protocols, emergency response procedures, and safety regulations is preferred.
• Familiarity with local laws and regulations related to security and safety in residential communities is preferred.
• Previous experience in security operations or as a CCTV operator is highly preferred.
• Strong critical thinking skills, able to remain calm and decisive under pressure to dispatch officers to security incidents and emergencies appropriately.
• Strong observational skills and the ability to document incidents and information with precision.
• Must be flexible to work various shifts, including nights, weekends and holidays.
• High school diploma or equivalent; additional certifications in security, law enforcement, or related fields are highly desirable.
• Prior dispatcher experience highly desired
• Must be able to obtain and maintain an FAA Part 107 Remote Pilot Certificate, including successful completion of the FAA knowledge test and required FAA/TSA security vetting within 3 months of hire.
• Complete other training as required

Medical, Dental and Vision Benefits (Full-Time Year-Round Only)

• 401k Contribution (Full-Time Year-Round Only)
• Paid Time Off and Paid Holidays (Full-Time Year-Round Only)
• Holiday Pay
• Set against gentle, rolling hills with towering oak trees, native wildflowers, prickly pear cacti, and massive 50-foot cliffs above a flowing creek, Driftwood Golf & Ranch Club is Texas as you've always imagined it. Our private 800-acre community gives members access to 70 acres of vineyards, a championship 18-hole golf course designed by renowned architect Tom Fazio, and magnificent natural landscapes with dramatic, sweeping views of the Texas Hill Country. The Ranch, which focuses on a luxurious golf-centered lifestyle; and the Creek, which features the property's most scenic areas, including the vineyard. At Driftwood, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.

based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.