Head of Internal Communications

Transdev is seeking a Communications Manager to join their team. We are seeking customer service-oriented professionals who are dedicated to safety.

Holidays: 12 days; Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-termdisability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Duties & Responsibilities Offering customer-centered solutions for automated channels

Define key performance indicators for each communications channel and benchmark existing performance to measure a campaign's level of success

Traveler specific outreach where/when necessary

messages while on-hold to educate and reinforce TRAC services

Lead platform messaging and communications strategy

Create internal communications protocols and initiatives that will foster employee engagement

Establish an internal communications strategy in conjunction with leadership team

Interface and communicate regularly with cross-functional teams including reservations, dispatch, QA, training, and admin

Collaborate with other managers and stakeholders to create and manage agent-facing deliverables such as release notes, help files, instructions, technical information, and frequently asked questions

writes and proofreads easy-to-understand user interface text and online help

Ensure internal communication messages are consistent with external communication messages

Respond to feedback from staff and adjust communications content accordingly

Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities

Ensure internal communications messages are consistent across all mediums and for different departments of the organization

Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders

Must be able to work shifts or flexible work schedules as needed.

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Certifications, And Experience Bachelor’s Degree in English or other communication related field preferred

2+ years of experience in a transportation call center environment preferred, relevant work experience will be considered in place of educational background

Strong proficiency in Zendesk Support, Zendesk Guides, Twilio, Slack, Microsoft Word, Excel and PowerPoint, Power BI, and Canva Skills and Knowledge Required:

Excellent English language writing, proofreading, and oral communication skills

Ability to manage campaigns and projects

Ability to remain courteous with difficult or angry customers

Basic computer knowledge/PC experience and the ability to learn new software

Bilingual skills are a plus but not required

Travel requirement Pre-Employment Requirements Must submit to drug testing and a background check

Physical Requirements Must be able to work shifts or flexible work schedules as needed

100% of work is accomplished indoors and in air conditioned or well-ventilated facilities

Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer

Work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

Job Type Full Time

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

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