Head of Operations Management (m/w/d)

Operations Manager Department: Pain Center

Facility: Miami Valley Hospital & Miami Valley Hospital South

Shift: Full time 7:30am-4:30pm/ 80 Hours Per Pay

The Operations Manager – Pain Center is responsible for the overall operational performance of the Pain Center across MVH Main and MVH South locations. In partnership with organizational and physician leadership, this role provides strategic and operational leadership to ensure exceptional patient care, an outstanding patient experience, operational excellence, and achievement of organizational goals.

This position oversees day-to-day clinic and procedural operations while fostering a culture of accountability, collaboration, continuous improvement, and employee engagement. The Operations Manager is responsible for operational performance, regulatory readiness, financial stewardship, workforce planning, quality outcomes, and patient experience.

The Operations Manager serves as the operational liaison between hospital leadership, physician partners, and interdisciplinary teams, driving collaboration to optimize clinical workflows, improve operational efficiency, and support organizational initiatives. This role identifies opportunities for process improvement, supports growth and service expansion, and leads change management efforts that enhance access, quality, and operational performance.

The Operations Manager maintains a visible presence throughout the department, exercises sound professional judgment, participates on organizational committees, and performs other duties as assigned in support of the organization's mission, vision, and values.

Bachelor's degree

Bachelor's degree in Nursing

Position specific testing requirement: Licensure/Certification/Registration Valid Registered Nurse License in the State of Ohio

Experience Minimum Level of Experience Required: 3-5 years of job related experience

Practice Manager, Office Manager, Clinic Manager, Operations Manager, Nurse Manager or related leadership role

Leading employees, overseeing daily operations, managing staffing and scheduling, supporting provider relations, patient experience oversight, performance improvement, policy compliance, and operational workflow coordination

Multi‑site medical practice leadership, physician practice operations, healthcare regulatory compliance, employee development, 1‑2 years of nursing leadership in surgical/procedural area experience preferred.

Other experience requirements Strong leadership, communication, and problem‑solving skills with the ability to manage multiple priorities in a fast‑paced healthcare environment, demonstrated ability to build collaborative relationships and drive operational excellence.

Demonstrated ability to plan and implement new projects.

Knowledge of staffing, scheduling, and resource management practices.

Proficient in Microsoft Office applications, electronic medical record systems, scheduling systems, and other healthcare technology platforms.

Strong operational, organizational, and problem‑solving abilities with a focus on continuous improvement and efficiency.

Ability to manage political and cultural differences in the work group to implement change and manage projects.

Understanding of healthcare regulations, compliance requirements, HIPAA, and organizational policies and procedures.

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