Head of Recruiting & HR

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Complex Human Resources Manager is responsible for providing comprehensive support to the Complex Director and Assistant Directors of Human Resources in managing a variety of HR initiatives and functions within the complex. He/she is also responsible for filling all open positions in a timely manner, accurate and timely completion of paperwork, the understanding and enforcement of company policies, and assisting with benefits and workers compensation duties.

Compile data review lists and distribute to departments.

Enter payroll information on computer (wage information, changes).

Respond to unemployment claims, maintain unemployment logbook.

Maintain new hire, termination, transfer and promotion logbook.

Audit hours worked in payroll reports for eligibility of benefits.

Compile wage surveys.

Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.

Maintain complimentary room night log, process employee requests.

Prepare and place recruitment advertising.

Become certified trainer in all Human Resources training modules.

Ensure compliance with all HR and related Loss Prevention SOP’s.

Participate in Highgate Hotel Culture & Engagement Committees.

Schedule Highgate Hotel Orientation.

Facilitate Highgate Hotel Orientation – explain benefits, conduct tour of property, and complete all required processing documents.

Assist with special projects; Coordinate Travel Reduction Program, write Travel Reduction Plan, conduct yearly transportation survey.

Maintain Safety and First Aid logs and other compliance related documents.

Perform other duties as assigned by management.

At least 1 year of progressive Human Resources experience in a hotel or a related industry required.

College course work in related field helpful.

High school diploma or equivalent required.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing nametags.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Must be able to understand and evaluate complex information, data, etc.