Head of Programme Management

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Full-time Regular Officials & Managers New York, NY, US

The Program Director is responsible for the day-to-day management of the program in accordance with regulatory, contractual requirements and organizational standards.

Manage the program multi-disciplinary teams and ensures integration of delivery of services to the families.

Ensures program staff implement procedures and policies to ensure quality service provision.

OPERATIONS MANAGEMENT

Collaborates with Administrative Manager and/or Director of Administration in the development of annual operating budgets, reviews monthly expense reports, and ensures program expenditures are within budgeted parameters.

Ensures billing reports are submitted timely and ensures collaboration with the organizations fiscal department to ensures the Administrative Manager and/or Director of Administration responds timely to billing inquiries and request for billing corrections.

FACILITIES

Collaborates with the Regional Director of Facilities/Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations.

Collaborates with the Regional Director of Facilities/Operations in ensuring that program meets 95% occupancy rate.

Monitors unit work orders and complaints and ensures the operations teams respond to work orders and complaints in a timely manner.

METRICS & PERFORMANCE

Monitors DHS performance metrics and collaborates with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics.

CONTINUOUS QUALITY IMPROVEMENT (CQI)

Leads the implementation of continuous quality improvement activities.

Collaborates with the Senior Director of Quality Assurance and Program Development in analyzing findings from internal and external audits and establishing measures to improve the delivery of services and deficiencies.

Leads or participate in CQI projects and committees.

ADMINISTRATIVE

Submits quality and timely reports to the organizations and other regulatory agencies as mandated to ensure the program complies with reporting requirements.

STAFF MANAGEMENT & DEVELOPMENT

Hires, trains, coaches, and provides support to direct reports. Provides on-going performance feedback and reviews in accordance with organizational policies.

Ensures staff receive required trainings to ensure optimal performance and delivery of service to clients.

Collaborates with Human Resources in addressing staff performance issues.

COMMUNITY RELATIONS

Establishes liaisons with appropriate community agencies to maintain linkages for services needed by the families.

Participate in local community meetings and serve as liaison with local community members and representatives.

Minimum of four years human services experience with at least two years of managerial and supervisory experience with demonstrated professional progression in supervision and program management.

Excellent analytical, evaluative, and human service management skills.

ProficientinMSOffice,Outlook,Excel,PowerPoint,andAdobe.

Travelling throughout various locations in the New York City area.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, citizenship or immigration status, military or veteran status, gender identity, sexual orientation, or any other characteristic protected by applicable law.

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