Insurance Customer Care Professional

Job Type

Full-time
Description
Illinois Bone & Joint Institute, LLC (IBJI) ,
Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.
Summary

The main focus of this position is to add to the delivery of exceptional patient-centered customer service through obtaining insurance eligibility, benefit details, and managing authorizations as required.
Responsibilities

To execute established best practices relative to insurance requirements to maximize incoming revenue expected for services rendered
Understand current insurance related policies, procedures and limitations
Support front desk explaining insurance benefit and therapy costs
Support clinical staff with timely and transparent worker's compensation approval status
Foster relationships with physicians, administrative and clinical staff, patients, insurance representatives, and worker's compensation carrier representatives
Communicate in a transparent and professional manner, adding to a positive work environment
Adopt a team oriented approach, supporting the team in other concentrated areas of verification, eligibility, pre-certification/authorization as called upon by the Coordinator
Represent IBJI core values
Verify commercial insurance benefits within 48-72 hours in advance of the patient initial appointment
Follow established protocols for entering the insurance benefit information or authorization status into the Rehab specific EMR
Review eligibility dashboard daily to correct issues
Manage pre-certification/worker's compensation authorization process and communication
Support the front desk in patient account issue resolution
Communicate patient benefit discrepancies or lack of coverage with the location
Scanning, faxing, and other clerical duties
Assist in maintaining a clean and safe work environment
All other duties as assigned
Requirements
Associates Degree or higher (Healthcare concentration preferred) and/or the equivalent of 2 years of healthcare insurance verification experience
Displays professional and effective writing and verbal communication skills
Versed in technical skills such as EMR software; Windows; MS Office; Email access; internet
Typing speed minimum 40 words per minute
Ability to lift a maximum of 10 pounds to waist height
Ability to be standing and sitting on a frequent basis during the day
Ability to work on a computer on a frequent basis during the day

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.
Salary Description

$20.00-$24.00 hourly