Receptionist-Administrative Position- Full Time

Administrative Assistant
Administrative Assistant
Schedule: Monday-Friday 8:30am-5pm
Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansionfrom two facilities to seventeen across the Western U.Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.
As a key member of the Northpoint team, the Administrative Assistant is responsible for handling patient-facing duties as well as general office management tasks. This person will ensure the proper reception of all patients, clients, and visitors into the facility and greet all incoming patients, visitors, and staff with a friendly, smiling face and a helping hand. The Administrative Assistant will work closely with the expanded team to ensure facility day to day operations are running appropriately. Coordinate office management schedules, coverage, and team needs
Responsible for the completion and collection of all necessary intake paperwork and documentation
Assist leadership in developing data tracking processes and trainings needed to improve the team
Track facility maintenance needs
Complete inventory ordering for designated facility
Schedule and complete fire drills, egress testing, safety committee meetings, infection control meetings
Responsible for environmental cleanliness, organization, and presentation
Reception duties; scheduling of clients, answering telephone, customer service needs, follow up calls, track attendance, send out appointment reminder alerts, assist in Medicaid transportation, process incoming mail
Maintain lobby environment to promote warm and welcoming surroundings, including seasonal dcor
Facilitate client arrival and departure from programming
Schedule, organize, and manage Joint Commission and facility compliance needs
Answer inquiries and obtain information for general public, clients, visitors and staff in an expedient, professional and courteous manner
Manage and provide training to incoming and current reception and clinical staff for front desk duties
Liaise with facility vendors including cleaning, maintenance, and transportation services
Work collaboratively with management positions in creating and identifying efficiencies within the facility
Plan in-house activities such as parties, celebrations and trainings
Adhere to all company policies and procedures
Maintain confidentiality in accordance with 42 CFR Part 2 and all other established policies, procedures, and standards of care
Performs other related duties and special projects as assigned
Strong telephone and office etiquette
Knowledge of Microsoft Office Suite, data entry software and other office related computer software
Ability to perform duties with minimal supervision
Able to handle confidential material in a reliable manner
Proficiency with Microsoft Office Suite
Full-time benefits include:

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match