Head of Business Operations - Remote

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# **Operations Director - JLL****What this job involves:**The Director of Operations reports into the Sr. Director of Operations and leads an organization of highly skilled technicians, engineers and managers in delivering Material Handling, Industrial Automation, Robotics and Facilities Services in a 24x7 logistics/warehousing environment. The scope of the role includes roughly 15 million sq-ft of space across 30+ buildings and oversees a Senior Regional Maintenance Manager and/or Regional Maintenance Managers. This Operations Director role is responsible for driving accountability of teams to deliver service levels as described in the Master Work Order and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility. The successful candidate will be a strong leader who uses data to drive results, holds the team accountable for exceeding expectations while maximizing client satisfaction.**Owns and drives the safety culture on the account, starting with role modeling safe behavior and ensuring accountability against the account’s safety policies and procedures program.* Responsible for driving the positive direction of the account’s contract Key Performance Indicators to include establishing the account’s processes, procedures and programs; and ensuring continuous improvement.* Responsible for managing and meeting the account’s Labor, Parts, Repairs, and Maintenance (PRM) budgets.* Establishes, improves, and ensures consistency and accountability against the account’s Quality Maintenance program driving Operational Equipment Efficiency and Uptime in the positive direction.* Provide operational leadership setting the accounts technical direction through a team of Regional Managers. Drives development and implementation of Standard work & Leader Standard Work to minimize variation.* Operations Director leadership to drive seamless service delivery essentially resulting in a matrix organization for all regions.* Drives compliance against all Federal, State and Local regulations.* Also identifies positive trends to extract best known methods and implement across the account to drive Operational Equipment Efficiency and Uptime.* Works directly with the client business unit directors for their assigned portfolio* Other duties as assigned.**Skills:*** Proficient with Microsoft Office Products to include Outlook, Excel, PPT, and Word.* Experienced with Computerized Maintenance Management Systems: Ability to learn ad-hoc apps and various computer based programs.* Strong Client Relationship skills* Contract Administration* Preventive Maintenance & Reliability Engineering including QA/QC and Business Continuity* Must be a strong leader of leaders as the role will oversee all areas of operations and maintenance.* Personal Skills:*** Executive presence* Ability to lead and motivate others* Excellent oral and written communication skills* Sense of Urgency, Attention to Detail and uncompromising drive for Continuous Improvement* Demonstrated ability to drive results through ownership* High level of Customer Obsession* Keen ability to recognize, attract and develop top talent.* At JLL, we work together to create a brighter future for our clients, colleagues, and communities. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion.Location:**Remote -Boise, ID, Chicago, IL, Houston, TX, Olympia, WA, Pensacola, FL**Job Tags:**RMEIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth:**401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays* Early access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or

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