Security Command Center Dispatcher

Command Center / Dispatch / GSOC Security Officer Northeast Security is hiring for Command Center / Dispatch / GSOC (Global Security Operations Center) Security Officer for our Command Center in Boston. Prior dispatch or command center/control center experience in a fast-paced environment is required, prior law enforcement dispatch is preferred Experience in the following systems is preferred: AVIGILON ALTA (OPENPATH) C-CURE LENEL / LENEL 2.0 SIEMENS OTIS PANORAMA 2.0 CONTINUUM MILESTONE Lyft Net / SCHINDLER EMS ALC WebCtrl METASYS STRUCTUWARE ALTA AWARE Command Center Officer Responsibilities: Excellent oral and written communications, organizational, and interpersonal skills. Computer literacy is required, working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms. Oversee the camera monitoring and alarm systems of 60 plus properties to include Fire Alarm systems, Access control systems and video surveillance. Will be required to utilize multiple alert systems, and ensure the information is correctly actioned, routed and distributed to the necessary parties. Must be able to multitask on multiple computer screens and multiple systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant. Must be able to deescalate irate tenant/customer calls/ access requests. Maintain a neat and professional appearance. Ability to communicate clearly and effectively in English (both written and verbal). Answer incoming lines and alarms. Must be able to remain calm and work well in a fast-paced environment. Communicate with on site security personnel and local emergency services. Write detailed reports on incidents that occurred on the premises daily. Comply with all requirements/directives within the on-site operations manual/post orders. Assume other duties as required by either Client or Northeast Security, Inc. Command Center Requirements: High School Diploma/GED Equivalent Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings. Must be at least 18 years of age. Dependable means of transportation Learn and be knowledgeable of all company policies and procedures. Previous 911 Dispatch experience, or related field/education in a fast-paced environment is highly sought Security Officer Skills: Excellent customer service skills Strong attention to detail Strong written and verbal communication skills Strong professionalism Ability to solve conflict/problem solve. Maintain the highest ethical and professional standards. Must be able to multi-task and self-manage in a dynamic environment. Maintain effective relationships with all levels of the company. Education Requirements High School Diploma Additional Information / Benefits 401K/403b Plan Dental Insurance Paid Vacation Paid Sick Days Vision Insurance Medical Insurance Life Insurance The following screenings are required: Education Verification Employment Verification Criminal Background Check Drug Screen The following shifts are available: Day shift Night shift Third shift Weekend shift