Head of Sales & Support

Occasional travel to and work from other Race offices or other off-site locations may be required.
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp: $70,000 annual salary plus bonus

We are more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. As the Sales Manager, you will play a critical role in driving company revenue and achieving our annual goals and objectives. You will manage both inside and outside sales associates, collaborating with them to maximize sales opportunities across our California market. Through your leadership and expertise, you will help our sales team reach new heights and contribute to the growth and success of our organization. Bachelor’s degree (B.A./Advanced negotiation and account management capabilities driving sustained revenue growth

• Experienced in coaching and developing sales professionals to improve performance and retention
• Ability to work nights, weekends, holidays, and overtime as needed
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Sales Team Support and Development:

• Manages both inside and outside sales teams with an emphasis on departmental operations, sales objectives, and relationship-building with potential customers
• Helps train and provides direction to the sales team, including participation in the hiring process, making promotional recommendations for team strengthening, and supporting disciplinary process

Coaching and Performance Support:

• Provides ongoing team support and feedback, as well as formal and informal performance reviews for the sales team
• Manages sales team members’ schedule and daily assignments to ensure effective performance and growth

Leadership and Team Building:
• Leads by example, instilling trust and confidence in the sales team to drive their success

Customer Relationship Building:
• Supports the development of Sales relationships with key contacts, sales leads, and decision-makers within the markets, cities, and municipalities the company serves

Sales Reporting and Communication:

• Communicates sales details and information to the Senior Sales Manager, including customer acquisition trends, product sales, and other key performance indicators (KPIs)
• Keeps the sales team informed about competitive activities, industry trends, and other relevant information

Sales Meetings and Strategy:
• Plans, arranges, and executes sales meetings to optimize sales efforts and reinforce strategies

Collaborates with peers and department leads to develop strategies that align with company objectives and maintain sales numbers

Community Engagement:
• Attends community events in both new and existing markets to promote the company's presence and connect with potential customers

Sales Goal Setting and Alignment:
• Establishes sales goals for the department with guidance from the Senior Sales Manager and adjusts goals as needed to meet evolving objectives

Communicates with the marketing team to align departmental and company goals and objectives, ensuring a cohesive approach to sales and marketing efforts

Vehicle Maintenance and Travel:

• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
• Ability to work nights, weekends, holidays, and overtime as needed

Policy Adherence and Team Guidelines: Ensures that the team adheres to established policies and procedures outlined in the Race Communications Employee Handbook, promoting a culture of compliance and accountability in line with organizational standards.

• Strategic Training and Development: Leads the training and mentoring of new team members, ensuring they gain the essential skills and knowledge to perform their roles effectively and safely. Works proactively to develop a long-term training strategy for the team's growth and performance improvement.
• Cross-Functional Support and Compliance: Oversees employee support across various practices within the department, ensuring that issues are addressed in alignment with company policies, applicable laws, and organizational values. Manages conflicts and fosters collaboration across functions.
• Leadership in Goal Setting and Performance Management: Guides the team to achieve long-term goals by setting performance standards, motivating the team, and providing regular, actionable feedback to help team members achieve personal and organizational objectives.
• Payroll Compliance and Issue Resolution: Ensures that timecard submission is accurate, timely, and in compliance with payroll deadlines, while addressing any discrepancies or issues. Provides direction on resolving payroll matters and ensures the team is properly supported in this process.
• Training Needs Analysis and Professional Development: Identifies broader team training needs, working to implement programs that drive professional growth and elevate team skills, while ensuring development is in alignment with company objectives and future growth.
• Conflict Resolution and Team Dynamics: Manages interpersonal issues within the team by facilitating solutions-oriented approaches, resolving conflicts effectively, and maintaining a positive, high-performing work environment that supports collaboration and mutual respect.
• Ensures the team has the necessary tools, resources, and support to succeed. Manages resources effectively, tracking progress toward aligned objectives that support both individual team success and overarching company goals.
• Regulatory Compliance and Communication: Ensures the team complies with company policies, procedures, and regulatory requirements. Reports team performance, project updates, and challenges to upper management, using data to recommend improvements or adjustments as necessary to meet organizational targets and improve overall team performance.
• Comprehensive Supervision and People Management: Takes a leadership role in the direct supervision of team members, including interviewing, hiring, and training employees. Plans, assigns, and directs work, ensuring performance evaluations, rewarding achievements, and disciplining where needed. Addresses complaints, resolves problems, and supports overall team dynamics.

Join a tight-knit crew—no faceless corporation vibes here
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area