Dispatcher Hourly

Tip Top Garage Doors | Charlotte, NC
Pay: $17-$20 per hour (DOE)
Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.
In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.
What You’ll Do Schedule and dispatch service and repair calls based on technician location, availability, and skillset
Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs
Communicate clearly and professionally with technicians, customers, and management throughout the day
Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place
Optimize routes to reduce drive time, improve efficiency, and minimize callbacks
Serve as a primary point of contact for customers—answering questions and setting clear expectations
Accurately document customer interactions and ensure proper follow-up
Handle inbound calls and route them appropriately
Support the office and operations team with additional administrative tasks as needed
What We’re Looking For High school diploma or equivalent
1-3 years of dispatching, scheduling, or service coordination experience
Familiarity with ServiceTitan or similar scheduling software is highly desirable
Strong multitasking, organization, and time-management skills
Clear, professional written and verbal communication
Calm, solution-focused mindset under pressure
Team-oriented attitude with a willingness to jump in and help where needed
Comfortable using computers and learning new systems quickly
What We Offer Competitive hourly pay: $17-$20/hr (DOE)
Paid Time Off & Paid Holidays
401(k) with company match
Employee discounts & referral bonuses
Ongoing training and development
A supportive, team-first culture with opportunities for growth into senior or leadership roles
Pay Range

$17 - $20 USD

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

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