Head of Treasury Services

The Manager, Treasury Services (“Manager”) is responsible for supervising daily treasury operations, ensuring efficient account administration, electronic transfer processing, cash monitoring, and adherence to Treasury SOPs and internal controls. This role supports the Senior Manager, Treasury Services by overseeing the team’s daily workload, resolving escalations, guiding associates, and maintaining high service levels for internal and external stakeholders. The Manager plays a key role in process accuracy, risk mitigation, and operational consistency across multiple markets. Lead a team of treasury associates responsible for processing treasury requests through the CRM ticketing system, ensuring timely and accurate responses.

• Provide daily coaching, training, and guidance to treasury associates to promote accuracy, efficiency, service quality, and adherence to internal controls. Maintain staffing coverage and contingency plans to ensure on-time service delivery during periods of unexpected absences or transitions.
• Support hiring, onboarding, performance evaluations, and personnel actions including promotions, disciplinary measures, and terminations.
• Foster a culture of service excellence, accountability, and continuous improvement
• Directly supervises Treasury Associates and Specialists responsible for account administration, electronic funds transfers, cash monitoring, and banking documentation.
• Provides ongoing coaching, training, and performance feedback to build team capabilities and ensure operational accuracy, compliance, and efficiency.
• Establishes clear objectives , priorities, and service standards for the Treasury team, ensuring timely and accurate processing of requests and issue resolution.
• Monitors daily workflows, reallocates resources, and manages workloads to meet program goals, deadlines, and client needs.

Bachelor’s degree in Finance , Accounting, Business Administration, or related field ( Master’s degree or MBA preferred).

• 4-6 years of progressive experience in treasury, banking, finance, or shared services, including leadership or people management responsibilities.
• Strong analytical and strategic thinking skills with proven ability to interpret financial data and drive business outcomes.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience leveraging DocuSign , Smartsheet, and Zendesk for process automation and workflow management is strongly preferred.
• In-depth knowledge of banking platforms, treasury functions, and controls related to account management, signature authority, cash management, and risk management.
• Demonstrated ability to lead teams, manage cross-functional initiatives, and deliver results through collaboration and innovation

The Director will be responsible for building a strong team culture rooted in accountability and developing a scalable organization that can support the growth and ongoing evolution of the client accounting shared services team

As an associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental , vision . In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company matc
therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. we will respond in accordance with Local Law 144, within 30 days.