Server-Restaurant - $./hr.

Join a company where, when we work together, we feed a lot of people, take care of each other and our customers, and have some fun at the same time. Here you make a difference in the community, make someone’s day, and have fun while working in a great place!

Employee Benefits

Competitive hourly pay

Employee meal discounts (50% when working, 15% when not working)

Free uniforms

Gym membership reimbursement

Health Insurance and generous paid time off (at 30 hours)

Position Summary

Servers / Waiters / Waitresses are responsible for serving alcohol, must be 18 years or older, and must complete R.A.M.P. certification within the first 90 days of employment. They coordinate the entire station, communicate with dining room and deli personnel, process orders, ensure guest satisfaction, handle payments accurately, maintain station cleanliness, and perform daily and weekly cleaning and restocking.

Major Responsibilities

Treat all guests in a manner to ensure their complete satisfaction and always strive to exceed their expectations.

Pass all required Server Floor and Secret Shopper Evaluations.

Demonstrate a complete understanding of the menu, passing the menu test with a 75% or better and accurately explaining the menu to customers.

Know table numbers and sections to ensure proper communication between Host/Hostesses, Servers, and Deli.

Obtain assigned service station from Manager on Duty/Head Server/Floor Manager at the start of the shift.

Promptly greet and provide name to guests, informing them of soups, specials, and specific menu items while making suggestions according to standards. Accurately answer questions regarding food, beverages, and service.

Takes food and beverage orders from guests and properly processes guest orders to ensure all items are prepared properly and on a timely basis.

Promptly serve food and beverage items.

Check back with tables periodically throughout service, ensuring customer satisfaction and determining when the meal has been completed. Handle customer complaints professionally and appropriately.

Present dessert menu and make specific dessert recommendations.

Present bill and accurately handle guest check payment and cash transactions. Make change for cash transactions and prepare voucher for credit and gift card purchases. Accurately track all payment methods, including coupons and discounts.

Thank all customers and invite them to return.

Maintain all time guidelines for service as established by management.

Stock and re-stock work stations, keeping them clean and organized. Remove soiled dishes and silverware from tables when guests are finished, and clean, sanitize, and reset tables after guests leave.

Inform Manager on Duty of inventory supply needs daily and as needed.

Ensure that all food displays are merchandised attractively as per standards.

Maintain appropriate portion control and merchandising standards when serving hot/cold items.

Maintain proper food handling, safety, and sanitation standards while serving food and clean-up according to pre-determined procedures.

Clean up spills in dining room and service areas immediately.

Assist with dishes and taking care of customers at the host stand as needed.

Assist with answering the phone and accurately handle takeout orders according to proper procedures.

Assist with trash removal (and recycling bins where appropriate) from restaurant and replace with new bags.

Assist with daily and weekly side jobs throughout the restaurant.

Assist with tasks throughout the restaurant as needed and requested by the Manager on Duty.

Actively participate in food and labor cost control.

Maintain professional appearance at all times, clean and well-groomed.

Abide by all policies, procedures, and dress requirements established by the employer.

Abide by all alcohol service and handling policies and procedures as per regulations.

Follow all liquor laws/regulations and RAMP guidelines/recommendations.

Job Specifications

Education: Some high school. Must be able to speak, read, write and understand the primary language(s) of the work location. Must be able to speak and understand the primary languages of the guests who typically visit the work location. Must be able to perform simple mathematical calculations.

Experience: No previous foodservice experience is needed, though it is helpful. Must possess good communication skills and be able to work with others. Must be sensitive to the needs of customers.

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