Head of Tech Delivery - REMOTE

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe , Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

The Delivery Manager is responsible for day-to-day execution of client engagements (talent, projects, managed services) within the organization, ensuring on-time, high-quality delivery and strong financial performance for an assigned set of clients and engagements. This role translates strategic direction from Delivery Directors into concrete delivery plans and actions, owning project-level execution, client reporting, and margin protection.

The ideal candidate will have hands-on experience managing technology and professional services engagements, driving predictable delivery outcomes, managing project-level financials, and embedding AI-enabled and standardized ways of working into daily execution.

This is a remote position. Resumes and communication must be submitted in English.

Delivery Quality and Consistency

Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention.

Own end-to-end delivery execution for assigned projects and managed services, from kickoff through closure or transition to steady state, ensuring scope, schedule, and quality commitments are met.

Build and maintain detailed delivery plans, milestones, and work breakdown structures, proactively managing risks, issues, and dependencies across distributed teams.

Enforce standardized delivery methodologies, SLAs, and best practices defined by the Delivery Director and Practices, ensuring consistent execution across all engagements.

Run recurring delivery ceremonies (stand-ups, sprint reviews, status calls, service reviews) and drive clear action ownership and follow-through.

Monitor delivery KPIs (defects, rework, SLA adherence, CSAT, incident trends) and implement corrective actions and continuous improvement initiatives.

Client and Stakeholder Management

Serve as the primary day-to-day delivery contact for client stakeholders for assigned engagements, fostering trusted relationships through clear, proactive communication.

Prepare and lead regular client status and service review meetings, providing concise views of progress, risks, issues, financials, and improvement actions.

Manage expectations and escalations in partnership with Delivery Directors and Account/Sales counterparts, ensuring transparent handling of challenges and trade-offs.

Capture client feedback and translate it into concrete delivery improvements and opportunities for expanded value.

Manage engagement-level financials within portfolio guardrails, including revenue realization, margin performance, and accurate forecasting for assigned projects and services.

proactively adjust staffing, scope, and delivery approach to protect margins while maintaining quality.

Ensure proper scope control and change management, identifying out-of-scope work and partnering with Sales and Delivery Directors to structure change orders.

AI-enabled and Standardized Delivery

Apply AI-enabled tools and automation (e.g., for planning, estimation, testing, monitoring, reporting) in daily execution, following standards and guardrails set by Delivery Directors and AI/Operations teams.

Use data and analytics to inform delivery decisions, including forecasting, capacity planning, and early risk identification.

Provide feedback on AI-enabled and standardized processes to help refine and improve delivery practices over time.

Foster a culture of accountability, collaboration, and continuous improvement through retrospectives and data-driven learning.

Partner with Sales, Presales, and Delivery Directors to provide delivery inputs to proposals, SOWs, and account plans, ensuring commitments are realistic and executable.

Contribute to solution design with practical delivery approaches, plans estimates, and risk assessments for new and expanding engagements.

Participate in select client pre-sales discussions to represent delivery feasibility, delivery model options (project vs managed services), and implementation considerations.

Key Performance Indicators (KPIs)

On-time delivery and milestone adherence for assigned engagements.

Engagement-level delivery margin and revenue realization against forecast.

Client satisfaction scores and qualitative feedback for assigned projects/accounts.

SLA and quality metrics (incident rates, rework, defect trends, uptime/service metrics where applicable).

Delivery productivity metrics (e.g., hours saved, throughput, efficiency) driven by standardized and AI-enabled practices.

Accuracy of forecasts (schedule, resourcing, financials) for owned engagements.

Bachelor’s degree is required.

7-10+ years of experience in Professional Services delivery, consulting, or related roles.

3-5+ years managing projects or services for multiple clients or workstreams, ideally in a global or distributed delivery environment.

Solid understanding of both project-based and managed services delivery models, including governance and SLAs.

Hands-on experience with project/engagement financials (forecasting, revenue recognition basics, margin drivers, utilization, change control).

Experience working with or implementing technology- and automation-led improvements in delivery; exposure to AI-enabled tools is a strong plus.

Strong understanding of Professional Services fundamentals (SOWs, deliverables, risk management, change management, and commercial models).

Excellent client-facing communication and stakeholder management skills, with the ability to simplify complex delivery topics.

Detail-oriented, data-driven, and outcome-focused, with strong problem-solving and decision-making skills.

You must be a world-class individual contributor to thrive at Toptal. Regularly and reliably attend scheduled virtual team meetings on camera.

Work independently with minimal supervision.

Use all required digital collaboration tools.

Prioritize and self-manage workflows and deadlines.

US FLSA Classification: Full-Time/Exempt

This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.

Full-time • Job function: Management and Manufacturing • Industries: