Head of Sales Operations - Virtual/Remote

The Sales Operations Manager serves as the day-to-day execution partner to the Head of Sales Operations, translating commercial priorities into reliable systems, data, workflows, and cross-functional execution across every sales channel (DTC, wholesale, corporate/customization, marketplaces, and key accounts).

The Sales Operations Manager serves as the day-to-day execution partner to the Head of Sales Operations, translating commercial priorities into reliable systems, data, workflows, and cross-functional execution across every sales channel (DTC, wholesale, corporate/customization, marketplaces, and key accounts).

They are comfortable moving between supporting an ERP implementation, a fulfillment exception, a product-launch checklist, a ticketing automation, a pricing audit, and trade-show logistics—while maintaining accuracy, ownership, and follow-through.

As part of a lean, growing company, this role also includes hands‑on administrative and coordination responsibilities. The successful candidate must be comfortable balancing strategic projects and systems work with the detailed day-to-day tasks required to keep operations organized and moving forward.

Systems Administration & Tech Stack: Oversee day-to-day administration, integrations, and performance for ERP, Shopify, 3PL platforms, customer service tools, marketplaces, and reporting systems.

Technical Requirements & Testing: Translate business needs into user stories, process maps, and data mappings. Lead user acceptance testing (UAT), defect tracking, and release readiness with developers and vendors.

Troubleshooting & Documentation: Investigate workflow and data failures to resolution while maintaining comprehensive integration maps and SOPs.

Omnichannel Data Governance: Manage SKU setup, product attributes, pricing, tags, and fulfillment logic across all channels to ensure cross-platform data integrity.

GTM & Launch Orchestration: Act as operational liaison for go‑to‑market execution, aligning cross-functional teams (Product, Marketing, Sales, Finance, Fulfillment) on timelines, dependencies, and launch readiness.

Sales & Channel Enablement: Equip sales reps and external retail partners with price sheets, collateral, samples, assets, and product data.

Fulfillment & Warehouse Operations: Coordinate daily operations with 3PLs and warehouses, actively tracking aging orders, inventory discrepancies, transfers, and shipping exceptions.

Customer Experience Optimization: Administer CS ticketing systems, live chat, routing rules, and automated workflows.

Support full‑scope event operations with the Sales Director, including booth service orders, budget tracking, freight delivery, material handling, and storage.

4+ years of progressive experience in sales operations, business systems, fulfillment operations, or a comparable cross‑functional role.

Demonstrated experience supporting business‑software implementations, integrations, migrations, or major workflow changes.

Ability to communicate effectively with developers, implementation consultants, and software vendors to translate technical details into business impact.

Working knowledge of omnichannel order management, fulfillment, inventory, shipping, SKU setup, pricing, and launch operations.

Self‑starter capable of managing multiple workstreams and external partners with limited oversight.

Location: Remote‑friendly across the U.with hybrid co‑working options available in Bozeman, MT, San Rafael, CA, or Golden, CO (our three office hubs).

Travel Requirements: 2 team retreat/collaboration trips per year to a hub location, plus 2-3 additional business trips as needed (e.g., fulfillment center visits, trade shows).

Hands‑on experience with Shopify Plus, ERP, WMS/3PL integrations, ticketing/live‑chat platforms, CRM tools, BI/reporting platforms, or marketplace channels.

Understanding of APIs, webhooks, EDI, middleware, data mapping, UAT, and change‑management processes.

Background in consumer products, retail, wholesale, or e‑commerce.

Offered compensation will vary based on geographic location, relevant experience, domain knowledge, and interview performance.

Eligible for bi‑annual performance bonus and annual company bonus

Unlimited PTO and 13 paid holidays

Medical, dental and vision insurance

Monthly cell phone stipend

Remote‑first

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. At this time, we are not able to sponsor employment visas or provide relocation assistance for this role.

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