Caregivers / Health Care - Full Time

Recurring Care Specialist

Float Health is currently recruiting nurses and serving patients in California, Nevada, Arizona, Texas, Washington, Michigan, Indiana, Georgia, and Ohio with several new states on the horizon.

As a Recurring Care Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You'll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you'll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery.

You'll handle high volumes of communication and scheduling tasks responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift. Your ability to manage these responsibilities efficiently while maintaining a high standard of customer service is critical.

In addition to daily operations, you'll be encouraged to proactively identify and communicate opportunities for process improvement to maximize team efficiency. Flexibility, adaptability, and a collaborative spirit are essential, as you'll work cross-functionally with operations, product, and engineering teams to share feedback, unify workflows, and help shape the tools and automation that will drive future scalability.

You're flexible and have a learner mindset: we're a start up, we move fast and are constantly improving.

You thrive in urgency: our patients are sometimes discharged directly from the hospital to home visits on short notice, you are a key part of their care delivery.

You're team-oriented: in a remote role, strong teammate connections are more important than ever.

You have a strong sense of accountability and integrity: external customers and internal team members will rely on you everyday.

Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients

Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution

Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses

Schedule and confirm 1030 patient visits per shift with accuracy and empathy

Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details

Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations

Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability

Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners

1+ years of experience with medical scheduling

• Exceptional customer service and communication skillsable to explain complex or sensitive information clearly and empathetically
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred

Location: This is a fully remote position based in the US.

Employment Type: This is a full time position working 40 hours per week.

Work Hours: This role is likely covering one of these two shifts: Monday-Friday from 11am-7pm PST or Wednesday-Sunday (including the weekend) from 10am-6pm PST. Medical, dental, vision

• Home office setup
• Phone & internet monthly stipend
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance
• 100% remote (within the US)

Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $48,000 to $50,000 per year. We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment.

Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users.