Head of Operations, Managed Transportation

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Supervisor, Managed Transportation Operations at RXO, you'll be responsible for leading the day-to-day transportation operations for a dedicated managed transportation account. You'll oversee operational execution, carrier performance, customer service, and employee development while ensuring transportation solutions consistently meet or exceed customer expectations. You'll work closely with internal teams, customers, and carrier partners to resolve operational challenges, drive continuous improvement, and ensure service, cost, and quality objectives are achieved.

Lead, coach, and develop a team of Transportation Specialists responsible for shipment execution, customer support, and carrier management.

Review daily transportation activity to ensure freight is planned and executed using the most efficient and cost-effective transportation solutions.

Monitor daily operational performance and ensure customer service levels and established KPIs are consistently achieved.

Support specialists with shipment scheduling, track and trace, exception management, and in-transit issue resolution.

Serve as the primary escalation point for customer, carrier, and operational issues, ensuring timely resolution and effective communication.

Monitor carrier performance, identify service trends, and partner with internal and external stakeholders to implement corrective actions.

Investigate operational issues impacting customer satisfaction, supplier performance, and team productivity while driving sustainable solutions.

Practice continuous improvement by reviewing processes, identifying efficiencies, and implementing Lean principles to improve service, reduce cost, and eliminate waste.

Coordinate daily staffing and workload to align with customer demand and business priorities.

Review and prioritize customer escalations, supplier disputes, and service failures while ensuring appropriate follow-up and documentation.

Track transportation performance, analyze service metrics, identify root causes for performance gaps, and implement action plans to improve results.

Foster a safe, inclusive, and respectful work environment while ensuring company policies and procedures are consistently followed.

At a minimum, you'll need: 2 years of experience in transportation, logistics, or supply chain operations.

Bachelor's degree in Supply Chain, Business, Logistics, or a related field.

Experience working with a Transportation Management System (TMS), preferably Oracle Transportation Management (OTM).

Experience in managing carrier relationships and transportation performance.

Experience leading process improvement initiatives using Lean methodologies.

Strong leadership, coaching, and employee development skills.

Strong analytical skills with the ability to interpret transportation performance metrics and identify trends.

Excellent verbal and written communication skills, including the ability to present operational data to customers and leadership.

The ability to collaborate effectively across operations, customer support, procurement, engineering, and carrier partners.

Why Join Us: Our Benefits Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Paid time off, company holidays, and volunteer days

Fill out an application now and join our talent community to learn about future opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.