Head of Programme Management

The Program Coordinator will provide essential support to the Marriage Matters Program, which focuses on strengthening marriages and family relationships through education, counseling, and community outreach. This role assists the Program Manager II in coordinating program activities, managing logistics, and ensuring smooth delivery of services across Miami-Dade and Broward Counties. accurate records, communicate with participants, and help implement curricula aligned with Be Strong International’s mission to empower families and promote emotional wellness.

Manager to list the top 5 critical duties for this role (these will be used to qualify/measure a new hire during their probationary performance review).

• Program Coordination and Delivery -Coordinate and support all Marriage Matters program activities across Miami-Dade and Broward Counties, ensuring sessions, events, and services are delivered on schedule, with appropriate materials, venues, and technology in place.
• Compliance, Documentation & Reporting - Ensure all program documentation including intake forms, attendance records, surveys, evaluations, and reports are completed accurately and submitted on time in accordance with contract, funder, and organizational requirements.
• Data Management & Program Quality Assurance - Oversee accurate data entry and program file management, monitor survey and assessment completion, and conduct program visits, evaluations, and curriculum fidelity checks to ensure compliance and high-quality service delivery.
• Staff Coordination & Supervision - Train, support, and supervise assigned success coaches (2–5), ensuring adherence to program expectations, policies, and procedures while providing ongoing guidance, feedback, and support to promote effective service delivery.
• Operational & Budget Support - Support the Program Manager II with budget oversight and operations by managing requisitions, approving timesheets, ordering supplies and promotional materials, coordinating meetings, and assisting with contract amendments and funding renewals.

Complete all required program trainings, including compliance, curriculum, child abuse reporting, and domestic violence.

• Support program management systems and assist in updating key documents (e.g., SOPs, intake forms, parent handbook, policies, surveys).
• Collaborate with Program Manager II on contract amendments and funding renewals.
• Coordinate logistics for program delivery, including venue arrangements, materials, and technology needs.
• Maintain strong relationships with contract managers and program personnel.
• Manage budgets, approve timesheets and requisitions, and order supplies and promotional materials.
• Ensure timely distribution of program policies and procedures and coordination of monthly program meetings.
• Oversee data entry and program file management.
• Conduct program visits to ensure compliance and program quality.
• Ensure timely completion of surveys, assessments, and data corrections.
• Bachelor’s degree required in social work, counseling education or related field
• Bilingual English/Spanish required
• At least 3years of experience in related work fields.
• Grants management experience is a plus.
• Proficiency in computer skills and programs: Microsoft Office: Word, PowerPoint, Outlook and Excel.
• Ability to learn new software and utilize new tools.
• Time management skills.
• Strong organizational and time management skills.
• Able to travel to multiple locations in a single day (sometimes within various counties).
• Available to work occasional evenings, weekends, overnights, and conduct out of state travel as required.
• At Be Strong International, we value the well-being and work-life balance of our team. Hybrid schedule (4 days in-office, 1 remote)
• 403(b) retirement plan
• Health, dental, and vision insurance
• 12 PTO days + all federal holidays
• Paid Spring and Winter Breaks

The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with federal and state wage and hour laws.  We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.