Head of Recruiting & HR

The HR Manager is a key leadership role responsible for overseeing core HR operations, talent acquisition, learning and development, compliance, and employee engagement across the organization. This role manages the HRBP - Payroll & Benefits and two administrative team members, ensuring consistent, high-quality HR service delivery across a 90-employee, multi-state organization.

Reporting to the Senior Director, HR, the HR Manager serves as a trusted partner to leaders and employees and plays a vital role in supporting organizational growth while protecting and strengthening a culture grounded in faith, family, and work. This position balances strategic contribution with hands-on execution and is expected to remain actively involved in day-to-day HR operations while continuously improving systems, processes, and programs to ensure scalability, compliance, and excellence.

Lead, coach, and develop the HRBP - Payroll & Benefits and two administrative team members.

Establish priorities, set quarterly “rocks”, and ensure accountability across the HR team.

Foster a collaborative, service-oriented HR team that reflects the organization’s values and commitment to excellence.

Serve as the primary owner of day-to-day HR operations and employee relations matters, escalating complex, high-risk, or sensitive issues to the Senior Director, HR as appropriate.

Partner closely with the Senior Director, HR on complex employee relations, investigations, and operational HR matters.

Exercise sound judgment and discretion in confidential and sensitive situations.

Champion a people-first culture rooted in faith, family, and work, ensuring these principles are reflected in HR programs, policies, and daily practices in an inclusive, respectful, and legally compliant manner.

Act as a trusted HR partner to leaders and employees, supporting employee relations, engagement, and performance management, and conflict resolution.

Support internal communications, recognition programs, and community involvement efforts that strengthen connection and engagement.

Create Good Chemistry with People by building trust and strong relationships

Talent Acquisition & Workforce Planning

Own and lead full cycle recruiting strategy and execution for all non-executive roles across the organization.

Develop and execute recruiting strategies aligned with organizational goals, workforce needs, and culture fit.

Partner with hiring managers to clarify role requirements, guide selection decisions, and ensure a consistent, value-aligned hiring experience.

Delegate administrative and coordination tasks appropriately while maintaining ownership of recruiting outcomes.

Continuously assess and improve recruiting processes, tools, and candidate experience.

Oversee onboarding for new team members, ensuring they are set up for success with structured 30-60-90-day plans and cultural integration.

Oversee Learning Management Administration (LMA), ensuring required compliance training and role-based learning are completed accurately and on time.

Balance hands-on LMA administration with the strategic development of scalable learning and development initiatives.

HR Operations, Compliance & Systems

Ensure HR policies, practices, and programs comply with federal, state, and local employment laws across multiple states.

Proactively identify and mitigate HR-related risks, including compliance gaps, process failures, and data integrity issues.

Oversee accurate maintenance of HR records, reporting, and documentation.

Provide leadership and oversight for HRIS administration (UKG preferred), including system optimization, data integrity, reporting, and process improvement.

Leverage technology, automation, and AI-enabled tools to improve HR efficiency, consistency, and scalability.

Support HR process discipline within an EOS (Entrepreneurial Operating System) environment.

Partner with the Senior Director, HR to support compensation, benefits strategy development and special projects.

Provide leadership oversight and guidance for payroll, benefits, and compensation administration, in collaboration with the HRBP - Payroll & Benefits.

5+ years of progressive HR generalist experience, including experience leading or supervising HR staff.

Strong working knowledge of multi-state employment law and HR compliance.

Proven experience leading full cycle recruiting.

Strong technical aptitude with HRIS platforms (UKG preferred) and reporting tools.

Proven ability to manage change, growth, and organizational transitions.

Excellent interpersonal, communication, and relationship-building skills.

Consistent, compliant, and well-run HR operations with minimal disruption.

A confident, capable HR team operating with clarity and accountability.

Organizational values lived out in practical, professional, and inclusive ways.

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