Information Technology Help Desk Technical Support

Solvere Onehas established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere Onefocuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. Weprovide executive-level, white-glove support.

We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.

Act as the Tier 3 escalation point for the service desk

Support cloud, hybrid, and on-prem infrastructure environments

Lead troubleshooting across servers, networks, virtualization, and security

5+ years in IT, with 3+ years in an MSP environment

Expertise in Microsoft 365, Azure AD, and Entra ID

Strong experience with Windows and Apple/macOS environments

Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos)

Experience with backup & disaster recovery solutions

Experience supporting hybrid and fully cloud-based organizations

Certifications such as Security+ and/or Network+

Experience with Google Admin

Experience with virtualization platforms (VMware, Hyper‑V)

401K, PPO healthcare, dental, vision, paid vacation, etc.

“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”

#