Full Time Retail Security Professional

Retail Security Guard (Full-Time)

LOCATION:

Twelve Oaks Mall - Novi, MI

PAY:

$19.78/hour

POSITION TYPE:

Full-Time

OVERVIEW:

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Security & Patrol
Patrol assigned areas or maintain a fixed post to monitor activity
Control access points and manage pedestrian/vehicle traffic
Identify and report suspicious activity, incidents, or safety concerns
Respond to alarms, emergencies, and on-site incidents
Monitoring & Reporting
Monitor CCTV cameras and security systems
Complete daily activity logs, incident reports, and required documentation
Maintain awareness of surroundings at all times
Safety & Compliance
Follow all post orders, company policies, and safety procedures
Maintain knowledge of emergency response protocols
Inspect property for safety risks (fire hazards, equipment issues, etc.)
Support loss prevention and recommend safety improvements
Customer Service
Greet and assist customers, employees, and visitors in a professional manner
Provide directions and support as needed
Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required
Strong customer service and communication skills
Ability to stay alert and respond calmly in emergency situations
Reliable, punctual, and able to follow directions
Ability to write clear and accurate reports
Must present a professional appearance and demeanor
Driver's license is required
Preferred
Prior security or customer-facing experience
Familiarity with CCTV, alarms, or access control systems
Skills & Attributes
High level of attentiveness and situational awareness
Dependable and team-oriented
Able to multitask and work in a fast-paced environment
Strong work ethic with a sense of urgency
Work Expectations
Arrive on time in full uniform and ready to work
Stay engaged and proactive throughout your shift
Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.
Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
High School Diploma and/or equivalent (GED).
Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
State Guard license is required.