Urgent Care Medical Receptionist - PRN

Welcome to the internal careers page for American Family Care's corporate-operated urgent care centers across AL, CT, FL, GA, MA & TN!
When you join the American Family Care team, you play a critical role in our mission to provide the best patient care experience in the urgent care space.
Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (At American Family Care, we’re not just treating patients - we’re revolutionizing how people access healthcare. As the nation’s leading urgent care provider with over 400 clinics across 26 states, we’re looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.
At American Family Care, our PRNMedical Receptionists keep our urgent care centers running smoothly. Make a meaningful impact on patient care and community health.
Why Your Insurance Verification Skills Matter Most You're not just answering phones - you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We’re specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.
Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.
Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
This Role is Perfect for You If: You have experience with insurance verification and medical billing (non-negotiable!).
You've worked as a Medical Receptionist , Administrative Assistant , or in any Customer Service role in a medical office setting.
You're tech-savvy with medical billing software and EMR systems.
You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
You maintain a positive attitude even when dealing with challenging financial conversations.
What's In It For You: Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
Receive specialized training in insurance verification and patient financial counseling.
Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
Be part of healthcare innovation that's expanding nationwide.
Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management as we continue expanding to 500+ locations.
The Details: Schedule: PRN with flexible shifts (some evenings/weekends)
High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus

We invest in your well-being so you can bring your best self to work - every shift, every patient.
Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.
AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at View email address on click.appcast.io.