Head of Facility Management

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Manager is the manager for the assigned site and provides leadership and direction to a team of highly skilled staff in delivering facilities management services in a professional office and manufacturing environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured byKey Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.

Work in conjunction with the Regional Facilities Manager to develop and execute overall vision of facilities team.

Assist in the strategic direction for operations and maintenance team in alignment with client goals.

Assist in development of training programs to increase team technical capabilities.

Oversee the operational aspects of the property in a manner which protects, maintains, and improves thevalue of the client's sites.

Inspect site routinely to guarantee that building services are at the highest level of quality standards. Drive continuous improvement in all site performance.

Manage third-party contractors / vendors engaged in operating and maintaining properties.

Work with Regional Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.

Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.

Maintain Sites using Service Level Agreements and key performance indicators.

Assist in site incident investigation, utilize structure problem solving to identify root cause of failures.

Financial Management

Team with Regional Facilities Manager to develop and maintain operating budgets for sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.

Meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.

Manage work to align with Budgets

Support developing and executing facilities related cost savings measures to reduce spending in accordance with Budget Challenges and cost saving targets

Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.

Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.

Team with Regional Facilities Manager to develop property specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects.

Client Relationship Management

Develop and maintain positive relationship with Client Managers and Operations teams.

Ensures delivery of committed services and overall satisfaction with JLL performance.

Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.

Identify opportunities to improve quality, customer service and cost performance, and execute approved plans.

Assist in the creation of reports and presentations for senior management.

Employee Management

Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.

Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.

Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.

Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with Senior FM to ensure proper performance management steps are taken.

Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Promote a culture of diversity and inclusivity for all team members.

Bachelor's degree in a related field is preferred.

A minimum of five to eight years of Facilities Management experience required.

Strong technical background in industrial setting.

Experience in managing facilities teams.

Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment.

Superior client relationship management skills.

Ability to plan and manage within budget and time constraints.

Familiarity with and understanding of various building systems.

Ability to multitask and work without direct supervision.

Experience with CMMS systems and Microsoft Office Suite(Word, Excel, PowerPoint and Outlook).

Strong collaborative management style

On-site -Cedar Rapids, IA, O'Fallon, MO

Personalized benefits that support personal well-being and growth:
Comprehensive Medical, Dental & Vision Care

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Jones Lang LaSalle ("JLL"), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. Accepting applications on an ongoing basis until candidate identified.

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