Head of Client Support Services

Service Manager

Talon Recruiting has partnered with a leading heavy equipment dealer in search of a Service Manager for their San Francisco, CA location.

Must have training and experience in hydraulics, electrical systems, diesel and gas engine repair

Must be able to read and understand electrical and hydraulic schematics

Must be skilled in the analysis of information generated from computer reports

Prior service management experience and ability to demonstrate leadership is required

Must be computer literate and possess excellent communication skills (both verbal and written)

Professional phone demeanor and appearance

Demonstrate understanding of construction equipment and related maintenance software

Manage the Service Department to ensure all work is performed in accordance with established procedures, all scheduled and preventive maintenance is performed on schedule, quality repairs are made, and correct parts are ordered and received in a timely manner

Ensure that all compliance and regulations are met with the equipment fleet in the branch

Identify repairs that are eligible for warranty consideration, and pass on pertinent information to product support administrator for claim processing

Coordinate scheduling of equipment to vendors for repairs outside of company's scope of expertise and communicate with product support administrator as to details for tracking

Ensure that equipment going to and from outside repair facilities is communicated and transported timely

Prioritize downed equipment repairs at the assigned branch, and work with the area service manager of service and branch manager to execute the plan

Follow-up on manufacturer recall notices and communicate with product support administrator

Coach, motivate and train new employees on the maintenance system, and complete new mechanic hire checklists

Advise product support team as to what equipment is the most reliable to purchase

Responsible for implementing preventive maintenance programs, monitoring and managing maintenance costs, measuring quality of work to ensure they meet the standards

Assist managers in evaluating the mechanical ability of potential hires and the hiring process of mechanics

Communicate updates and service bulletins within the branch service team, tracking outcome

Education, Experience and Required Skills, Including Certificates, Licenses and Registrations

High school diploma or equivalent

Strong service and customer service experience

Knowledge and experience in the equipment rental industry preferred

Computer skills as they relate to troubleshooting and diagnostics

Base Salary + Bonus. Comprehensive Medical, Dental, Vision, LTD, STD 401(k).