Part Time Event Usher/Ticket Takers

The Philadelphia Orchestra and Ensemble Arts Philly is seeking an upbeat, customer service-oriented individual who thrives in a fast-paced performing arts environment. Ushers assigned to the Academy of Music, Miller Theater, or Kimmel Center will work a variety of events in their own building and may have the opportunity to work at the other two venues. Provide exceptional customer service
Greet audience members attending entertainment events
Support the Philadelphia Orchestra and Ensemble Arts Philly mission and our customer service common purpose
Aid with audience members' special needs, including helping those with wheelchairs
Provide information about the building
Guide audience members to exits or provide other instructions or assistance in case of emergency or evacuation
Settle seating disputes or help solve other audience concerns
Stuff programs with marketing materials and/or program information
High School diploma or equivalent required
Excellent customer service skills
Prior experience providing customer service in a busy environment
Availability to work a varied schedule including daytime, evenings, weekends, and holidays as performance schedule requires
Availability to commit to working 65% of shifts in assigned building
Responsible for maintaining individual schedule, which requires access to a personal smart phone or computer
This is a union (I.Local B29) position
Must be able to attend orientation and training sessions

As owner and operator of the Academy of Music, Miller Theater, and the Kimmel Center for the Performing Arts, and the programming partner for the historic Forrest Theatre, POEA serves as a cornerstone of the city's artistic and civic identity, welcoming one million people annually to a vibrant constellation of stages across Center City. Representing both the world-renowned Philadelphia Orchestra and a dynamic roster of resident partners and visiting artists, POEA presents more than one-thousand events annually that represent a wide range of programming, including Broadway, classical, comedy, theater, jazz, dance, and family presentations, reflecting and serving the breadth of the region's communities. Through innovative programming, robust educational initiatives, deep commitment to diverse communities, and expanding digital platforms, POEA acts as a convener and civic partner-bringing people together, fostering dialogue, and creating an expansive, inclusive future for the arts in Philadelphia and beyond.
All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, ethnicity, veteran or disability status. POEA strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.