Day Shift Service Crew Member-

Would you like to become part of a proud, family-owned brand with more than 70 years of history providing New Mexico’s favorite quick service meals? At Blake’s Lotaburger, our Crew Members are the heart of everything we do, from creating wonderful customer moments to serving delicious food. Position Summary: The Crew Member’s role is to deliver a KIND and exceptional customer experience for all guests of Blake’s Lotaburger restaurants through TEAM work. All crew members are expected to adopt an attitude that is PASSION ate about our food and fanatical about our PROCESS . Crew members will be assigned to one of six position assignments during each shift and are expected to quickly learn and be proficient in all of them, including: Cashier/Counter Service & Drive-Thru Window, Assembly Table, Fry Station, Grill Station, Prep Station and Housekeeping. All crew members report to the General Manager.
Essential Functions: All Crew Members: Provide an outstanding customer experience for every Blake’s Lotaburger guest
Address all housekeeping duties throughout the restaurant
Other duties/projects as assigned
Cashier/Counter Help & Drive Thru Window: Conversational in English with the ability to effectively communicate with Blake’s Lotaburger customers with a clear customer service focus
Operate cash register (POS System), accurately handle cash to make correct change and correctly process credit card transactions
Regularly visit our customers in the dining room with the blue “check back” tray
Assembly Table: Possess a high energy level with attention to detail
Ensure the assembly table is always stocked with product and ice
Work safely with knives and other sharp objects, always using proper personal protective equipment (PPE) and using kitchen equipment in a proper manner
Quickly assemble orders as per the customer’s preferences and in accordance with established process and procedures
Responsible for product rotation and cleanliness of the reach-in freezer
Coordinate with Cashier/Counter Service and other Crew Members to complete orders quickly and accurately
Lead the kitchen by always being passionate about the food and fanatical about the process
Ability to multi-task within this skilled position with attention to detail
Understand the health codes and procedures applicable to our business and ensure food safety
Oversee daily preparation of fresh produce as well as the initial morning set-up of the assembly table
Ability to work with knives and other sharp objects safely, always using proper personal protective equipment (PPE), and using kitchen equipment in a proper manner
Responsible for stocking and the proper rotation of the meat chest(s) and the walk-in cooler
Housekeeping: All crew members are responsible for ongoing housekeeping duties throughout the restaurant
Ensuring all areas of the restaurant are kept clean and safe including the removal of trash, cleaning of tables, windows, parking areas, bathrooms, lobby and kitchen floors, wiping of drips/spills, and putting items away in their proper place
Requirements Qualifications/Requirements (Education/Training/Experience/Abilities): Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, PROCESS
Must be professional and have a positive attitude with customer service skills
Ability to work a flexible schedule up to 28 hours (PT) or 40 hours (FT) per week
Visible tattoos must be work appropriate (face and neck tattoos are prohibited) and facial piercings may not be worn at work, but clear “spacers” or “piercing retainers” are allowed
Ability to read/write/speak in English (Fluency is not required)
Bilingual in Spanish/English is a plus
Ability to read, understand, apply, and adhere to Blake’s Lotaburger’s General Policies & Procedures
Must be able to become Food Handler Certified within 30 days of employment
Working in a hot, and at times, cold (walk-ins/freezers) environment
Multitasking and working under stressful conditions while dealing with customers and other employees.
Handling difficult and/or sensitive situations with customers or other employees using tactful, appropriate, and effective communication
It provides equal opportunity in all employment actions and prohibits harassment, discrimination, retaliation, or intimidation based on any status protected by applicable local, state, or federal law, including race, color, ethnicity, religion, sex (including pregnancy, gender identity, and transgender status), sexual orientation, national origin, ancestry, age (40 and over), disability (including physical and mental), genetic information, veteran status, marital and familial status, or any other characteristic protected by law.
This policy covers all employment actions and workplace conduct, and Blake’s Lotaburger will provide reasonable accommodations for qualified applicants or employees with disabilities or sincerely held religious beliefs, unless doing so would impose an undue hardship. All complaints will be investigated promptly and confidentially to the extent possible, and retaliation against individuals who raise concerns, participate in an investigation, or exercise rights under this policy is strictly prohibited.
This document does not create an employment contract, implied or otherwise, other than ‘at will’ relationship.

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