Field Service Engineering

Field Service Engineer

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence. All resources, and logistics required to perform services and maintenance activities on customers' site/property. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. GE Healthcare is a leading global medical technology and digital solutions innovator. Electronic/Mechanical/Electrical/IT: Total system level troubleshooting on complex multi-symptom problems.

Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.

Acts to ensure satisfaction to primary customers.

Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.

Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.

Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.

Installation: Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent

Minimum of 2-5 years field service experience in healthcare industry or equivalent

Strong sense of accountability and ownership over customer issues and other responsibilities

Excellent customer service skills; able to deal tactfully and effectively with customers

Excellent verbal and written communication skills in English.

Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.

Listens, consults others and communicates proactively. Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.