Full Time - Client Services Rep

The Member Service Representative is the face of our organization and holds an essential role in delivering on our PROMISE by providing outstanding member experiences. Responsible for serving as a financial consultant to members, conducting member financial profiles, identifying member needs, cross‑selling, and up‑selling. Attracts, expands, and retains member relationships and is responsible for contributing to the financial well‑being of our members. Accountable for lobby management and in‑branch member service interactions and performs a wide range of sales/transactional duties, upholding quality, service, and brand standards. Works with the Branch Manager and Assistant Manager to achieve goals of deposit/loan growth, business relationship growth, and personal membership growth. Why Climb Credit Union

As not‑for‑profits and member‑owned financial cooperatives, credit unions are incredibly unique institutions. Climb Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you.

In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well.

Learn a ton with our on‑the‑job training programs and set yourself up for career and personal financial success.

Climb Credit Union has been recognized as a top place to work by The Denver Post in 2024 and 2025. PERKS OF CLIMB CREDIT UNION

Medical, Dental, Vision Insurance

PTO (Paid Time Off) 2 additional personal days (Floating)

VTO (Volunteer Time Off) 16 hours

11 Paid Holidays

Employee Assistance plan focuses on wellness, mental health - 8 free sessions offered

Tuition Reimbursement

Discounts on Climb Credit Union loans and services

Financial Investment/Counseling

Check out this video to learn what drives us at Climb and how we make a difference every day:

(Spanish)

Promptly, accurately and efficiently process member financial transactions including but not limited to deposits, withdrawals, check cashing, cash advances, loan payments, transfers, wire transfers, negotiable instruments, and necessary general ledger postings according to policies, procedures, and standards.

Performs account maintenance to include but not limited to address changes, phone numbers, travel advisories, diary memos, etc. According to policies, procedures, and standards, respond to member inquiries and requests for account information such as loan payoffs, balances, check orders, maturity dates, payment history, late fees, rates, etc.

Opens new accounts, analyzes credit bureau reports; interviews members in person or by telephone to identify financial needs and sales opportunities; initiates computer‑based credit applications; sells and cross‑sells financial products and services to members; and answers member inquiries about products and financial services.

One to three years of customer service or sales experience.

6 months to one year of financial institution experience.

Bilingual preferred, not a requirement.

This is a full‑time, non‑exempt position with an hourly rate starting at $22.00 plus monthly incentives, depending on experience, education and qualifications.

If you are ready to Rise & Thrive and bring unforgettable experiences to our members and help grow a thriving organization, we appreciate your interest in employment and look forward to meeting you!

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