Dispatcher - full time and part time positions

Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. About The Team About the team - Yard Operations We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. Responsibilities Direct activities related to towing operations and on-time performance goals
Manage tow truck resources and assign work in an efficient manner and optimize tower productivity
Plan future day resource requirements and coordinate with towers to line up required truck resources
Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
Recruit new towers to build towing networks with added resources
Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
Monitor work-in-progress & make necessary adjustments to ensure timely performance
Review and analyze reports on transportation activity, including Time Performance metrics
Comply with safety guidelines along with company policies and procedures
Qualifications 2+ years customer service experience, 1+ years direct dispatch

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