Pharmacy Liaison (Full Time)

Patient Access Liaison (Pal)
As a Patient Access Liaison (PAL), you will be a trusted advocate and guide, helping patients overcome barriers to care so they can start and stay on their prescribed therapy. You'll support patients every step of the way—navigating insurance, coordinating with specialty pharmacies, connecting them to financial resources, and ensuring treatment logistics run smoothly. In this role, you'll blend compassion with expertise, creating a positive experience for patients and strong partnerships with healthcare providers, pharmacies, and internal teams.
We have nationwide openings for compassionate, driven professionals to join us as Patient Access Liaisons in cities across the country. Help patients feel confident communicating with healthcare providers, pharmacies, and insurers.
Complete and interpret benefit verifications for coverage, cost-share, and prior authorization needs.
Specialty Pharmacy & HUB Coordination

Financial Assistance Support

Partner with Reimbursement Liaisons to resolve complex financial challenges.
Collaborate with healthcare providers and sites of care to schedule treatments and prepare patients.
Documentation & Compliance

Record all patient interactions in the CRM system according to SOPs and regulations.
Meet quality, responsiveness, and patient satisfaction goals while maintaining HIPAA and regulatory compliance.
8+ years' experience in patient access, reimbursement, case management, or healthcare navigation (pharma/biotech/specialty pharmacy/HCP setting preferred).

• Proven skills in benefit verification, prior authorization, appeals, and payer reimbursement strategies (including CPT/HCPCS coding).
• Proficiency with CRM platforms (Salesforce, PowerBI) and digital communication tools.
• ability to support bilateral treatment planning.
• Bachelor's degree in nursing, public health, social work, healthcare administration, life sciences, or related field (advanced degree or certification a plus).
• Prior Authorization Certified Specialist (PACS) credential preferred.
• Bilingual abilities welcome and may be preferred based on patient population needs.
• 50% travel.

Founded in 1998, Glaukos Corporation is an ophthalmic pharmaceutical and medical technology company focused on developing and commercializing novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases.
Our mission at Glaukos is to truly transform vision by pioneering novel, dropless therapies that can meaningfully advance the standard of care and improve the lives of patients suffering from chronic, sight-threatening eye diseases.
Innovation is at the core of everything we do, and we are resolute in our commitment to challenge conventional thinking with new treatment alternatives that are supported by real science, robust clinical evidence, and an unrelenting focus on patients.
Our constant pursuit of game-changing technologies that disrupt legacy treatment paradigms is encapsulated in the Glaukos mantra "We'll Go First," which articulates our willingness to take chances, our determination to forge new ground, and our commitment to continuous improvement in all that we do.
Our company completed an initial public offering in June of 2015, and our shares are traded on the New York Stock Exchange under the ticker symbol "GKOS". Our global headquarters is in Aliso Viejo, California with additional locations in San Clemente, California, and Burlington, Massachusetts.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
All offers of employment are contingent upon the successful completion of a background check, including successfully passing a drug screen, based on the position and local regulations.
Job Schedule Full time