Restaurant Host and Runner (Part-Time)

The host is essential to the smooth operation of the restaurant. Not only does the host provide the first impression to the guest, they control the flow of the dining room. Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Assist in monitoring the guests' needs and all phases of the operation. The following are specific responsibilities and contributions critical to the successful performance of the position:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Scheduled daily activities and in-house groups.

Hotel extension numbers.

Beeper number/radios carried by hotel personnel.

Hours of operation of each outlet, ambiance, menu selections and price range.

Features and services provided by the hotel.

• Maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers and non-alcoholic selections available in the restaurant.
• Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Maintain complete knowledge and comply with all departmental policies and service procedures.
• Set up Host(ess) station with necessary supplies; Inspect condition and cleanliness of menus and wine lists; Update menus and wine lists as changes occur.
• Inspect the restaurant environment and entrance area, ensuring that all standards are met; Place newspapers in designated areas for breakfast as specified in departmental procedures.
• Guide the Servers and Server Assistant in table set-up needs to ensure optimum service to guests.
• Answer restaurant telephone courteously and efficiently as specified in departmental standards.
• Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
• Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
• Extend courteous departures as guests leave the restaurant.
• Oversee all aspects of restaurant during absence of Manager and/or Supervisor.
• Legibly document pertinent information in restaurant logbook.
• Be familiar with operation of P.Minimum six months’ experience in a similar position, preferably with a luxury or ultra-luxury restaurant.

understand a guest’s service needs; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Ability to communicate (verbal and written) in English with co-workers, guests and management.

• Working knowledge of MS Word, Excel
• Knowledge of PMS and hotel point of sales systems.
• Language -
• Required to speak, read and write English, with fluency in other languages preferred.