Housekeeper / Housekeeping Support

Cleans resident apartments and community common areas following The Hawthorn Way. Serves meals to residents’ tables in a courteous and friendly manner, following Hawthorn Senior Living procedures. Must be at least 18 years old.
Ability to perform housekeeping duties following housekeeping sanitation standards and current guidelines.
Ability to communicate, in a clear and concise manner with residents in the care and cleaning of their apartments.
Ability to present meal alternatives to residents and guests.
Have a general knowledge of sanitation and safe food handling practices.

Embodies a patient and creative attitude with the ability to “think outside the box.”
Able to communicate effectively in English, both verbally and in writing, with residents, guests and staff.
Asks questions and seeks assistance.
Demonstrates excellent communication skills, taking into consideration body language, filters, listening, paraphrasing and questions with co-workers and residents of diverse ethnic and cultural backgrounds.
Regular, on-site, attendance and punctuality are required as scheduled.
Adheres to all Company policies, procedures and standards.

Cleans resident apartments according to Hawthorn guidelines and schedule, including but not limited to:
Spot cleaning carpets as necessary
Cleaning ceilings and walls as necessary (e.g., Dusting furniture, shelves, light fixtures, and other surfaces
Cleaning bathroom, including shower stall, sink, toilet, counter, and floor
Cleaning kitchenette, including sink, counter, refrigerator, and floor
Cleaning windows as necessary
Deep clean resident apartments according to schedule

Cleans community common areas according to schedule, including but not limited to:
Spot cleaning carpets as necessary
Cleaning ceilings and walls as necessary (e.g., Dusting furniture, shelves, light fixtures, and other surfaces
Cleaning restrooms, including sinks, toilets, counters, and floors
Cleaning windows as necessary
Deep cleans community common areas according to schedule

Serving Duties
Greets residents (and visitors if applicable) at table before taking orders or serving
Politely and efficiently takes meal orders and delivers them to kitchen
Assures adaptive equipment present for residents who require it
Serves beverages, cereals, soups, salads, meals, and desserts
Assists residents with opening packages, cutting foods, etc. Delivers meal trays to resident apartments as necessary
Busses dining room tables
Cleans dining room tables and chairs
Vacuums dining room after meals
Completes side duties, such as adding sugar and creamer packets, cleaning beverage center, etc.
Maintains food handlers permit as necessary to fulfill state or provincial regulations

~ Performs other duties as assigned by supervisor

Performs all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others.
If you have questions, check with a member of the Community Management Team.
Promotes resident advocacy and demonstrate excellent customer service at all times.
Serves as a role model for all employees by displaying a responsible, cooperative, and positive attitude.
Represents the Company and the community in a professional, courteous, and friendly manner when in the public.
Understands safe and proper chemical use and adheres to safety protocols. This includes using personal protective equipment when necessary.
Attend education and training classes as necessary to fulfill company training requirements and/or state regulations applicable to the position.
Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the Company (and/or other Company staff as needed).

Hawthorn Senior Living is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
At Hawthorn Senior Living, we offer competitive compensation and a robust benefits package designed to support our employees' well‑being. medical, dental, vision, and disability coverage; and supplemental life insurance. Eligible employees may also participate in a 401(k) plan with a company‑determined match and have access to an Employee Assistance Program (EAP).