Caseworker Hospice Care

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. The Social Worker (SW) provides and coordinates a wide range of social services including psychosocial support to patients and their families.

Master’s degree or above in Social Work (CSWE accredited); SWs hired before 2009 who have degrees in other fields are grandfathered in; Bachelor’s degree may be considered depending on geographic area (Note: Home Health requires MSW)

Employees working in Georgia require current Georgia LMSW or LCSW

Minimum of one (1) year of experience including social work/counseling internship in health care or hospital setting

Familiarity with and working knowledge of the concepts and practices of both adult and pediatric patients: Hospice: death and dying Palliative: serious illness

Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system

Experience in children, family, and group modalities

Able to demonstrate high ethical standards in areas of Hospice mission, confidentiality, sensitivity, and flexibility

Mobile Driver - Valid driver's license and automobile insurance per Company policy

Ability to travel to off-site locations

Ability to physically access any home, hospital, clinic, nursing home, and assisted living facility (i.e., Represent Company professionally at all times through care delivered and/or services provided to all clients.

Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.

Comply with company policies, procedures and standard practices.

Observe company's health, safety and security practices.

Promote company through participation in community and professional organizations.

Participate proactively in improving performance at the micro and macro levels.

Participate in Quality Assessment and Performance Improvement activities as appropriate.

Performs and documents psychosocial assessment.

Assists other clinical staff in (1) understanding family dynamics as well as significant social and emotional factors related to health problems and (2) developing a plan to address issues in a nonjudgmental manner.

Consults and collaborates with other professionals to promote quality care and continuity of patient/family care.

Home Health Specific:

Participates in the development of the individualized Plan of Care and participates in Case Conferences.

identifies differences in goals of curative and palliative care; Respects patient’s wishes and stated goals when planning and providing care.

Hospice Specific:

Shares joint responsibility with other clinicians and volunteers to provide care to patients and families including psychosocial support, advanced directive information, development of Plan of Care, and other social services depending on the patient/family needs.

assists in developing and updating the Plan of Care; facilitates understanding of social services and bereavement aspects of care, and provides team with goals and interventions for patient/family care.

Evaluates bereavement needs including making condolence calls, evaluating risk and coordinating the Plan of Care with Bereavement staff.

Palliative Care Specific:

Assists the palliative care team and/or directly facilitates patient-family meetings for goal setting and advance care planning.

Coordinates educational and outreach services relevant to the social services - palliative care interface.

1) between system-wide outpatient palliative care team and inpatient palliative care team, discharge planning and social service departments and (2) between palliative care team and community hospice, home care agencies, long term care facilities and other community services.

Job Description Addendum for Social Worker in the Florida Keys & North Florida (3A):

Duties may also include performance in bereavement counseling and volunteer coordination.

Evaluates the bereavement care needs for survivors (i.e., adults, children, families) in accordance with Company policy. Provides grief guidance and support to maintain the Plan of Care.

Facilitates bereavement and holiday support groups for children and adults. Recruits volunteers through community networking activities and marketing efforts. Screens potential volunteers through intake calls and interviews, and in training.

Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for Social Services/Bereavement, events, administrative support, and various other roles.

Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition. providing feedback about patients and family members and serves as a liaison between team members and volunteers.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.