Customer Service Ambassador - Full-Time

Café Ambassador - West Town Mall

Are you someone who finds their purpose in helping others? As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community.
But while great customer service is where it starts, development means everything. Your own kind of community, where you can learn and grow with opportunities to move within the company.

Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home.
Are you an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people? Do you value strong teamwork, problem-solving, and creating thoughtful customer experiences? Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome

• Proactively engage with customers and the community in all areas of the Café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
• Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
• Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
• Continually learn new digital and technical skills
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café
• Volunteer within the community and be an advocate for financial literacy

2+ years of Retail or Customer-facing experience
- The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Knoxville,TN: $47,840 - $55,016 for Cafe Ambassador

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (