Server/Host/Shift Lead

Job Description
Job Description Benefits:
Company parties
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
Why Batbox?
Ready to work where every shift feels like game day? Batbox is reinventing the social sports experience - where high-energy baseball meets killer food, signature drinks, and unforgettable vibes. Think an electric sports pub meets batting cages, and you’re right in the middle of it.

What You’ll Do
As a Lead Host at our Batbox venue (non-tipped role), you’ll be the first friendly face guests encounter. From the second guests walk through the door, you set the vibe - welcoming them with a smile, managing seating with ease, and making sure everyone’s pumped to swing, sip, and stay a while. You’ll be the go-to expert on what’s happening in the venue, helping guests make the most of their visit from start to finish. Here are some of your job duties:
Greet every guest like a VIP and keep things running smoothly by managing seating and waitlists with confidence
Know the menu, the simulators, and the specials so you can answer questions and share the excitement
Be a team player and a positive force on every shift. Whether helping servers, answering questions, or jumping in where needed, you help the whole team shine
Stay sharp by completing training, embracing new tools and systems, and staying in the know on promotions and procedures
Lead by example training new staff on menu offerings, service standards, and venue policies
Provide direction and give feedback to the team members to support operational opportunities.

What We’re Looking For
We’re looking for a team lead with 3-5 years experience who are enthusiastic, reliable, and guest-focused
You have a knack for making genuine connections and providing exceptional service, even during the busiest times
Proven experience in a lead role with experience of coaching and motivating a team
Who You Are
You’re energetic, organized, and love making people feel welcome
You’re calm under pressure, quick on your feet, and can keep things moving even during peak times
Some front-of-house experience is great - but a positive attitude, great communication, and a team-first mindset are what matter most
If you're all about legendary service, staying one step ahead, and bringing good vibes every day, you’ll feel right at home at Batbox
You are at least 16 years old
What to Expect
This role is active and hands-on, and you can expect to:
Be on your feet for 100% of your shift - walking, standing, and moving throughout the venue
Work a variety of shifts, including evenings, weekends, and holidays, based on operational needs
Navigate a fast-paced, high-energy environment where noise and distractions are common
Lift and carry items weighing up to 30 pounds
Frequently bend, reach, and stretch during your shift
Read and write handwritten notes
What We Value
Be a Good Human: Show kindness, integrity & courage. We aim to always do what's right
Amp the Experience: We 'wow' our guests and ensure their experience is legendary from the moment they arrive until the moment they leave
Lead Together: We are one team. Everyone is empowered to lead
Level Up: We're always looking for new ways to improve, innovate & raise the bar
What’s In It For You
Flexible scheduling
Employee food discounts
A one-of-a-kind, high-energy workplace
Big room for growth with a fast-expanding brand
Batbox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.