Help Desk IT Support / Technical Support

L&S Electric

Description

Are you interested in joining a company that was recently certified as a "Great Place to Work" for the fifth year in a row? If so, please read on...

Duties and Responsibilities

Monitor and respond quickly and effectively to requests received through the IT helpdesk system

Respond to end user queries by phone, email, and in person

Create step-by-step training material with screenshots for end users

Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware

Document internal procedures and processes

Ask educated questions and listen to end users to determine the root cause of issues

Work through the problem-solving process with end users, empowering them to do the same in the future

Run diagnostic steps to resolve problems

Report significant and recurring issues to the tier-2 support

Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease the troubleshooting process

Requirements and Qualifications

Associate degree in IT, Computer Science, or related field

Minimum of two years' experience as a Help Desk Technician or other customer service role

Ability to diagnose and resolve basic computer/technical issues

Excellent communication skills

Working knowledge of Microsoft based systems

Apply

Vacancy posted 2 days ago

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