Head of Operations & Business Management

Company Overview: At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. Customer Service Focus: Ensures delivery of excellent customer service to both internal and external customers

Requires communication and coordination with other departments to resolve customer complaints or inquiries.

Promptly resolves questions and problems related to assigned areas raised by customers.

Builds and maintains business relationships with clients by providing prompt and accurate services so as to promote customer loyalty.

Serves as an advocate for and representative of the company’s goals and philosophies, operation, interests and position.

Serves on branch teams as appropriated or requested.

Manage systems delivery process from order receipt to project completion.

Manage the Construction, Engineering and Project Managers for the Operations Department

Review financial statements and data. Utilize financial data to improve profitability. Lead billing and costing meetings for all projects. Control inventory. Plan effective strategies for the financial well-being of the company

Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Establish organizational structures. Monitor and evaluate performance.

Coordinate and monitor the work of employee, subcontractors to ensure professional, timely and cost effective installation and delivery process. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity.

Monitor, manage and improve the efficiency of support services such as efficient maintenance of project paperwork to include contracts, revisions, estimates, work drawing and specifications. Strategic Input and Liaison with top management. Implement and manage operation plans.

Leadership role in developing, implementing and measuring standard work in our installation and service businesses.

Manage and direct the daily operations of the Operations Department, including Dispatch, Service, Install, Contracts, and Monitoring

Owns complete service delivery process from customer call, through technician performance and billing.

Owns complete project delivery process from point of signed sales order, through technician/sub-contractor, installation and customer sign-off and billing.

Manage assigned personnel including hiring, development, productivity, employee satisfaction and disciplinary responsibility.

Responsible for expanding customer base to grow department revenues.

Responsible for managing and growing Service agreement base.

Works with the legal department to ensure full compliance with company contract requirements.

Engage in regular communications with sales, customers and vendors to ensure total customer satisfaction.

Experience with employee relations, talent management/engagement, and leadership development is strongly desired.

Must demonstrate ability to work with and influence peers and upper management.

Superior management skills

Excellent time management, planning, and forward-thinking skills.

Possess excellent team building, customer service, and interpersonal skills.

Fire Life safety knowledge in project planning and administration

Knowledge and experience in organizational effectiveness and operations management

Knowledge of business and management principles and practice

Knowledge of financial and accounting principles and practices

Knowledge of project management principles and practices

Planning and organizing

Conflict management

Ability to work a full time schedule

Available for travel, which may include nights and weekends to accommodate customer’s schedule

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities