Head of Technical Programme Management

Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Client Experience Technology (CET) organization is responsible for delivering and operating critical client-facing digital platforms that enable money movement, retirement distributions, inheritance journeys, and advisor-assisted experiences. These platforms support millions of client interactions and are foundational to the firm's digital strategy.

We are seeking an experienced Technical Program Manager (TPM) to drive delivery excellence, organizational effectiveness, and strategic execution across a growing portfolio of applications and initiatives. This individual will partner closely with engineering, product, architecture, operations, and business leaders to coordinate complex programs, improve execution predictability, strengthen operational rigor, and accelerate innovation.

The TPM will play a pivotal role in managing programs across multiple Lines of Business, serving as a trusted partner to leadership while ensuring successful delivery of strategic priorities, operational excellence initiatives, and engineering transformation efforts.

Lead planning, execution, governance, and delivery of complex cross-functional programs spanning multiple business and technology domains.

Establish program structures, operating models, and governance frameworks that drive execution, accountability, and predictable outcomes.

Manage dependencies, risks, issues, and competing priorities while enabling informed decision-making across stakeholders.

Develop and maintain integrated program roadmaps, milestones, success metrics, and executive-level reporting.

Develop and maintain executive dashboards, scorecards, KPIs, and portfolio health metrics that provide clear visibility into delivery performance, operational health, and business outcomes.

Analyze program trends, risks, dependencies, capacity, and delivery performance to support leadership decision-making.

Produce data-driven insights and recommendations that improve prioritization, resource allocation, and execution effectiveness.

Leverage analytics, automation, and AI-powered insights to improve operational efficiency and decision quality.

Serve as a trusted advisor to engineering, product, operations, and business leaders.

Facilitate alignment on priorities, tradeoffs, risks, and strategic objectives.

Build compelling narratives using data, metrics, and insights to support leadership decisions.

Building Collaborative Relationships

Build strong partnerships and influence across engineering, product, architecture, operations, risk, and business organizations.

Apply structured analytical thinking to evaluate complex challenges, identify root causes, and develop practical solutions.

Assess risks, opportunities, constraints, and tradeoffs to support strategic decision making.

Use quantitative and qualitative data to drive prioritization and execution decisions.

Identify process improvement opportunities that enhance delivery performance, operational effectiveness, and business outcomes.

AI, Automation & Innovation

Drive adoption of AI-enabled tools, automation capabilities, and emerging technologies that improve engineering productivity and organizational effectiveness.

Partner with engineering leaders to identify high-impact AI use cases across software development, testing, operations, knowledge management, and program management.

Establish metrics and success measures to track AI adoption, productivity gains, and business value realization.

Lead pilot programs and innovation initiatives that accelerate delivery, improve quality, and reduce operational overhead.

8+ years of experience leading large-scale technical programs in complex enterprise environments with demonstrated expertise in program management, governance, risk management, and stakeholder leadership.

• Strong program management capabilities, including roadmap planning, dependency management, portfolio governance, and delivery oversight.
• Strong analytical thinking and problem-solving skills with the ability to synthesize data into actionable insights and recommendations.
• Experience developing executive dashboards, KPIs, portfolio reporting, and data-driven decision frameworks.
• Experience leveraging AI, analytics, and automation to improve engineering productivity, operational effectiveness, and business outcomes.

Experience supporting large-scale client-facing digital platforms.

Experience driving operational excellence, resiliency, modernization, or engineering transformation initiatives.

Familiarity with portfolio management, metrics reporting, executive dashboards, and Agile planning tools.

Experience leveraging AI, automation, and analytics to improve software engineering productivity, operational efficiency, and business outcomes.

Drive complex programs to successful outcomes through strong program management, governance, and execution discipline.

Build trusted relationships across engineering, product, operations, and business organizations.

Accelerate AI adoption and automation initiatives that improve productivity, efficiency, and delivery outcomes.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

Our Hybrid Work and Flexibility ( approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

401(k) with company match and Employee stock purchase plan

• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

At Schwab, we're committed to empowering our employees' personal and professional success. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

401(k) with company match and Employee stock purchase plan

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at View email address on click.appcast.io.