Head of Facility Management

Facilities ManagerJLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.About the RoleWe are seeking an experienced, client-focused Facilities Manager to oversee Class A commercial office operations supporting a premier financial institution in New York City. This individual will be responsible for delivering exceptional workplace experiences while ensuring operational excellence, regulatory compliance, financial performance, and best-in-class service delivery.The ideal candidate has experience managing facilities within investment banking, financial services, or other mission-critical corporate environments where operational reliability, white-glove service, and attention to detail are paramount.This role requires a highly organized leader with strong financial acumen, excellent stakeholder management skills, and the ability to lead multiple vendors and cross-functional teams in a fast-paced environment.Key ResponsibilitiesOperations ManagementManage the day-to-day operations of a Class A commercial office building.Ensure the building operates safely, efficiently, and in accordance with client expectations and contractual obligations.Partner with ENG team to assist with managing systems including HVAC, electrical, plumbing, life safety, vertical transportation, lighting, and critical infrastructure.Coordinate after-hours work, user requests, shutdowns, emergency management and business continuity planning.Support operational readiness for executive events, client meetings, and high-profile functions.Financial ManagementManage operating budgets, forecasts, accruals, and variance reporting.Review and approve invoices while ensuring compliance with procurement policies.Identify opportunities for cost savings, operational efficiencies, and process improvements.Track capital projects and operating expenses to ensure financial targets are achieved.Partner with sourcing and procurement teams during RFPs and contract negotiations.Compliance & Risk ManagementEnsure compliance with all federal, state, and local regulations including NYC-specific requirements.Manage vendor compliance documentation, insurance requirements, permits, and safety certifications.Coordinate regulatory inspections and corrective actions.Maintain compliance with OSHA, FDNY, DOB, EPA, ADA, Local Laws, and corporate EHS programs.Support emergency preparedness, business continuity, life safety drills, and incident management.Build trusted relationships through proactive communication and exceptional service delivery.Provide executive-level reporting on operational performance, KPIs, financials, projects, and risks.Vendor ManagementLead and manage multiple integrated service providers including, but not limited to:JanitorialLandscapingPest ControlVertical TransportationFire Life SafetySpecialty ContractorsConduct regular vendor performance reviews and KPI assessments.Ensure all vendors meet contractual service levels and safety expectations.LeadershipLead and develop facilities personnel and vendor teams.Foster a culture of accountability, collaboration, continuous improvement, and customer service.Coach team members through performance management and professional development.Hospitality & Workplace ExperienceChampion a hospitality-first mindset across all facility operations.Coordinate workplace services to support an exceptional employee and visitor experience.Partner with Workplace Experience, Events, Security, Engineering, and Food Services teams to deliver seamless operations.Required QualificationsBachelor's degree in Facilities Management, Engineering, Business, Real Estate, or related field or the equivalent of 8–10+ years of Facilities Management experienceExperience supporting financial institutions, investment banks, hedge funds, law firms, or other high-profile corporate environments strongly preferredExperience managing Class A commercial office buildingsStrong understanding of building operations and engineering systemsProven experience managing operating budgets and financial reportingExperience managing capital improvement projectsStrong knowledge of preventive maintenance programsDemonstrated success managing multiple vendors and service contractsExperience working within highly regulated and compliance-driven environmentsExcellent verbal and written communication skillsStrong organizational and project management skillsProficiency with Microsoft Office Suite, CMMS platforms, and financial management systemsPreferred QualificationsNYC commercial real estate experienceExperience supporting trading floors or mission-critical facilitiesIFMA, BOMI, FMP, CFM, or RPA designationOSHA 30 certificationKnowledge of NYC Local Laws and building compliance requirementsExperience with IWMS/CMMS platformsCore CompetenciesFinancial AcumenClient Relationship ManagementLeadership & Team DevelopmentHospitality MindsetOperational ExcellenceRegulatory ComplianceVendor Performance ManagementStrategic ThinkingExecutive CommunicationProblem SolvingProject ManagementRisk ManagementProcess ImprovementBusiness Continuity PlanningCustomer ExperienceSuccess MeasuresThe successful Facilities Manager will consistently:Maintain 100% regulatory and contractual compliance.Meet budget and forecasting targets while identifying cost-saving opportunities.Achieve operational KPIs for preventive maintenance, work order completion, and service delivery.Build strong partnerships with clients, vendors, and internal stakeholders.Ensure the facility operates with the reliability, professionalism, and attention to detail expected within a premier New York financial institution.Location:On-site – New York, NYIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.