Fleet Dispatcher - Second Shift

Full time

Hourly

This is an on-site position located at 814 B Fessler Lane Nashville, TN 37210.

Position Schedule / Shift:
Must be available toworka flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

As aFleet Dispatcher, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically.You will receive and manage calls related toemergencyand/or commercial road service,utilizingacomputer aidedcall processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location.

Handle driver/customer escalationsin accordance withestablished procedures

Accept payment from members/customers, when necessary

High school diploma or equivalent (GED)required.

Ability to navigate computer systems and accurately enter data using a standard keyboard.

Experience resolving customer concerns and issues.

Ability to prepare written communications and respond to customer inquiries.

Strong verbal communication and active listening skills for phone and in-person interactions.

Knowledge of policies and procedures (service benefits)relativeto emergency road service

Reading andcomprehendingvarious Customer Care service tools (e.g.manuals, work models,etc.)

Call center environmentexperience

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.).

Hourly rate starting at $17.79/hr. At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Medical plans with multiple coverage options, including HSA eligibility.

Dental and vision benefits.

Employee Assistance Program (confidential support services).

Financial Protection & Insurance

Company-paid basic life insurance.

Optional supplemental life insurance and dependent coverage.

Short-term and long-term disability coverage.

Retirement & Savings

401(k) plan to support long-term financial goals.

may contribute 1% to 50% of eligible earnings, either pre or post tax.

immediate vesting.

Additionalcompanycontribution of4% of payeach paydayintoyour account; Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements.

Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.

Paid Holidays:

Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules.

Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

Professional certification support with 100% reimbursement for eligible programs.

Complimentary AAA membership with roadsideassistanceand travel discounts.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

To learn more about AAA The Auto Club Group visit

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

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