Full Time - Client Services Rep

Client Service Representative I

Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac, a global leader in flexible packaging solutions. ProAmpac is a global leader in flexible packaging known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. We are looking for a full-time proactive, Client Service Specialist. The Client Service Specialist plays an instrumental role as the face of the organization ensuring all aspects of the customer's project are planned and coordinated ensuring accurate, timely, and exceptional service from project inception to after sale. The Client Service Representative collaborates and liaises with team leaders, supervisors, stakeholders, i.e. sales, prepress, production, shipping, etc., Support and contribute to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including all first aid injuries, accidents and workplace hazards.

Organize and complete internal and external documents required to onboard the customer.

Review incoming projects, expeditiously, consult with internal teams, define, communicate and document customer requirements.

manage the customer's expectations on lead times.

Monitor finished goods and customer-supplied inventory levels to eliminate the risk of obsolescence while ensuring compliance to customer agreements.

Ensure compliance with inventory programs, such as; Review and submit aged inventory, open order report, and art traffic report as required.

Process required billings for unshipped inventory (ex: obsolete finished goods) per the agreement

Identify trends within inventory movement and suggest process improvements maintain a consistent flow throughout the manufacturing process.

Investigate and respond to customer requests and complaints, including root cause identification, elimination and credit processing

1-2 years customer service experience in a manufacturing setting with demonstrated knowledge of Flexible Packaging and Prepress (Art/design)

• Flexible Packaging
• Demonstrated proficiency with data entry, Excel and Microsoft Office

Organized and self-directed with the ability to prioritize projects

Competitive compensation with performance-based incentives and retirement savings plans with company match

Customizable group benefits including health, dental, life, disability, and travel insurance

A dynamic, inclusive work environment where your voice matters and your growth is supported

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.